Ash Patton
Northville,MI
Summary
I've provided direct and remote supervision of diverse groups for over 7 years. I feel confident that my skills and attributes can benefit Sheetz stores overall performance and customer satisfaction. My experience also lends well to improving staff relations and creating positive culture.
I am a quick learner, and I have a desire to learn and retain information quickly. I've led successful teams with measurable outcomes and received positive feedback from staff that I have supervised.
I look forward to continuing to grow and learn with Sheetz.
Overview
10
10
years of professional experience
Work History
Store Team Member
Sheetz
Romulus, MI
11.2024 - Current
- Provide hospitable customer service in high volume store, provide customer education in new market
- Operate POS system, handle cash and card transactions, complete safe drops
- Adhere to QA standards in kitchen and front of store, stock inventory, maintain safe environment
- Prepare MTO food and SBC drinks with focus of total customer satisfaction
Program Manager
Wasco, Inc. Washington County Ohio
Marietta, OH
03.2018 - 11.2024
- Provided supervision to 20 direct support staff located across 4 service locations
- Employee onboarding and scheduling, ensured training was kept current, assigned additional trainings as determined fit
- Maintained employee files, approved payroll
- Monitored client and staff progress toward goals developed at touch base meetings
- Oversaw all stages of the progressive discipline process, including documentation, coaching, verbal/written warnings, and terminations
Qualified Intellectual Disabilities Professional
ResCare
Cambridge, OH
06.2015 - 03.2018
- Provided direct supervision to 3 house managers
- Monitored 3 group homes to ensure all sites delivered services in accordance with contractual, legal and regulation requirements
- Delivered weekly risk management reports and monthly outcome tracking reports
Education
Bachelor of Arts - Psychology, Communication Studies
Marietta College
Marietta, OH05-2012
Skills
- Problem solving skills
- Efficient task and deadline prioritization
- Oral and written communication skills
- Computer skills including email, Google Workspace, Microsoft Suite
- Employee scheduling, dissemination of information
- Strong interpersonal skills
- Record keeping of sensitive, confidential, information
Goal
I'm eager to fast track my career with Sheetz! With anticipation, I'm submitting my resume for the position of Hospitality Assistant Store Manager to gain the experience needed for promotion to HRC Coordinator when appropriate.
Timeline
Store Team Member
Sheetz
11.2024 - Current
Program Manager
Wasco, Inc. Washington County Ohio
03.2018 - 11.2024
Qualified Intellectual Disabilities Professional
ResCare
06.2015 - 03.2018
Bachelor of Arts - Psychology, Communication Studies
Marietta College
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