Ash Rodriguez
Racine,WI
Summary
Enthusiastic management professional with a proven ability to supervise staff and build cohesive teams. Achieves sales goals by closely monitoring employee performance and providing effective coaching on sales techniques. Expertise in solving complex issues and implementing proactive operational changes for optimal efficiency.
Overview
7
7
years of professional experience
Work History
Member Experience Manager
VASA Fitness
09.2024 - Current
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Shop Manager
Vapin USA
08.2023 - 06.2024
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Front Desk Manager
Hampton Inn By Hilton
01.2023 - 08.2023
- Meet and greet VIP guests upon arrival and departures
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering supportive work environment that facilitated professional growth.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed front desk maintenance of client records and data.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
Operations Manager
Holiday Inn Express
01.2022 - 08.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives that aimed to have the workforce to meet dynamic industry demands.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Front Desk
Interstate Hotels
11.2017 - 03.2022
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Handled 30+ phone calls and inquiries professionally, directing callers to appropriate departments as needed daily.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
- Managed reservations system effectively, minimizing mix-ups and overbooking.
- Handled emergency situations calmly and professionally while following proper protocols.
- Coordinated with various departments to address guest needs and provide seamless service experiences.
- Improved communication between shifts by creating detailed handover notes outlining important tasks or issues encountered during each shift.
- Provided concierge services such as recommending local attractions or restaurants, enhancing guests'' overall experience during their stay.
- Maintained strict adherence to hotel policies regarding confidentiality of guest information, demonstrating professionalism throughout tenure at the front desk.
- Maintained clean and organized front desk areas to uphold polished company image.
Night Auditor
Marriott Town Place Suites
08.2020 - 08.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Package Handler
FedEx
11.2018 - 01.2019
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Stored and secured packages in designated areas to prevent damage and theft.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
Education
CBRF - Care Giving
University of Wisconsin - Green Bay
Green Bay, WI01.2019
High School Diploma -
Menomonee Falls High School
Menomonee Falls, WI06.2018
Skills
- Customer Service
- Employee Management
- Health and safety
- Invoicing
- Employee Scheduling
- Customer Engagement
- Store operations
- POS Systems
- Recruitment and hiring
- Operations Management
- Relationship Building
- Customer Relations
Timeline
Member Experience Manager
VASA Fitness
09.2024 - Current
Shop Manager
Vapin USA
08.2023 - 06.2024
Front Desk Manager
Hampton Inn By Hilton
01.2023 - 08.2023
Operations Manager
Holiday Inn Express
01.2022 - 08.2022
Night Auditor
Marriott Town Place Suites
08.2020 - 08.2021
Package Handler
FedEx
11.2018 - 01.2019
Front Desk
Interstate Hotels
11.2017 - 03.2022
CBRF - Care Giving
University of Wisconsin - Green Bay
High School Diploma -
Menomonee Falls High School
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