Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ash Sayeed

Chicago,IL

Summary

Dependable IT Director with track record of success in the field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Seasoned Information Technology Manager knowledgeable about infrastructure, security and operations management. Proactive and decisive leader with [Number] years of related experience. Analytical IT Manager skilled driving efficiency and productivity through development, delivery and support of strategic plans. Dedicated to creating and delivering initiatives to guide organizational navigation of modern technology. Proven history of successfully translating technical requirements into business solutions. Strong proficiency in [Software] with passion for utilizing excellent communication to foster company rapport. Intelligent IT Manager with [Number]-year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects. Adept at improving security, operational processes and systems implementation procedures. Proficient in disaster recovery planning, emergency response, project mapping and training. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Engineering Manager

Upshot
Chicago, IL
06.2015 - Current
  • Planned and implemented high availability procedures for all aspects of IT
  • Work closely with programmers, developers, and database admins in implementing and upgrading platforms Responsible for creating IT guidelines, best practices, policies and procedures Advanced troubleshooting of hardware and software and network issues Create and maintain network documentation as it relates to network topology, equipment, and configuration
  • Developed and implemented an IT strategy to align with the organization's overall business objectives.
  • Conducted research on emerging technologies to identify areas of improvement in existing infrastructure.
  • Managed the installation, configuration, and maintenance of network hardware and software.
  • Created policies and procedures for system access, usage, security, backup and recovery, disaster recovery plans, and other related activities.
  • Ensured compliance with applicable laws and regulations regarding information technology.
  • Provided guidance to staff on technical issues and solutions as needed.
  • Supervised a team of IT professionals in the development of systems architecture designs and applications programming projects.
  • Developed project proposals for new initiatives that included cost estimates, timelines, resource requirements.
  • Analyzed user needs to determine functional specifications for new or modified systems or programs.
  • Implemented short-term workarounds and long-term solutions to technical problems.
  • Monitored performance metrics such as system uptime, response times, throughputs.
  • Performed regular system audits to ensure data integrity and security protocols are followed.
  • Negotiated service level agreements with vendors for hardware and software purchases.
  • Coordinated cross-functional teams to develop innovative solutions that met customer needs.
  • Reviewed vendor contracts related to IT services including cloud hosting providers.
  • Established processes for collecting feedback from customers on their experience with IT services.
  • Documented all changes made to the IT environment including hardware and software upgrades or modifications.
  • Ensured appropriate licenses were purchased for any third-party software used within the organization.
  • Identified opportunities for process automation through scripting or other methods.
  • Researched best practices for managing IT assets such as computer equipment tracking methods.
  • Collaborated closely with other departments such as HR and Finance when implementing new technologies.
  • Attended ongoing seminars, workshops and continuing education courses to remain current in emerging technology and advancements.
  • Anticipated future trends using strategic planning resulting in balancing risk-taking with continuous innovation.
  • Identified issues and resolved problems with hardware and software to improve end-user experience.
  • Assessed consumer needs, increasing program sales by identifying value-added services and products.
  • Collaborated with and mentored technology staff, promoting synergetic partnerships, credibility and teamwork.
  • Developed and implemented short and long-term technology programs to determine performance measurements, outcomes and investment needs.
  • Designed contingency planning, formal training and employee development plan to increase staff quality performance.
  • Collaborated with [Job title] to create tactical and strategic information systems plans meeting consumer needs.
  • Coordinated, managed and prepared RFPs and RFQs for purchasing department, recommending software and hardware specifications.
  • Developed and implemented engineering strategies to ensure product quality, reliability, and cost targets were met.
  • Analyzed customer feedback to drive continuous improvement in product design and development process.
  • Managed a team of engineers responsible for designing, developing, testing and supporting products.
  • Provided technical leadership by mentoring junior engineers on best practices for software development life cycle.
  • Defined the technical roadmap for engineering projects from concept through completion.
  • Reviewed code changes to ensure they meet standards for performance, scalability, security and maintainability.
  • Established processes to monitor system performance and troubleshoot issues as needed.
  • Created project plans detailing scope, timeline, budgeting and resource allocation needs.
  • Monitored project progress against established goals and adjusted resources or timelines accordingly when necessary.
  • Coordinated with cross-functional teams such as operations, sales and marketing to ensure alignment on product objectives.
  • Conducted regular meetings with stakeholders to review project status updates and discuss any potential risks or opportunities.
  • Identified areas of improvement within the engineering department by analyzing metrics such as throughput time or defect rates.
  • Led efforts to develop new products from concept through launch while meeting customer requirements.
  • Ensured compliance with industry standards throughout all stages of product development.
  • Maintained relationships with external vendors and partners related to engineering initiatives.
  • Contributed to the recruitment process by interviewing potential candidates for open positions within the engineering team.
  • Collaborated with senior management on strategic planning initiatives related to technology investments.
  • Organized internal training sessions focused on topics such as coding techniques or debugging tools.

Data Center Engineer MSP

CenturyLink
Chicago, IL
01.2007 - 06.2015
  • Responsible for large scale infrastructure including all network and server devices for multiple companies
  • Work on multiple projects with different guidelines and procedures that are internal and external
  • Advanced troubleshooting of hardware and software and network issues
  • Use system management tool to monitor, maintain and troubleshoot multiple systems
  • Document and use change control for any projects or outages
  • Configuration and implementation of network hardware, including routers, switches, VoIP equipment, security appliances, etc
  • Create and maintain network documentation as it relates to network topology, equipment, and configuration
  • Maintained and monitored data center infrastructure to ensure high availability of services.
  • Configured, tested, and troubleshot server hardware components such as CPUs, memory, disk drives and network interface cards.
  • Implemented security protocols for the protection of sensitive data.
  • Installed and configured operating systems on servers and created user accounts.
  • Performed routine maintenance activities such as patching, software upgrades and system backups.
  • Monitored server performance metrics such as CPU usage, memory utilization, storage space consumption and network traffic.
  • Troubleshot hardware issues related to networking equipment like routers, switches, firewalls.
  • Created scripts for automating routine tasks in the data center environment.
  • Assisted with capacity planning activities by forecasting future resource requirements based on current trends.
  • Analyzed system logs to identify potential issues before they become problems.
  • Developed technical documentation for processes related to the data center operations.
  • Recommended best practices for improving efficiency of existing IT infrastructure within the data center environment.
  • Provided technical support to users in resolving their queries related to data center operations.
  • Managed inventory of spare parts used for repairing or replacing faulty hardware components.
  • Deployed new servers into production environment following established guidelines and procedures.
  • Coordinated with vendors for procuring new hardware components needed in the data center facility.
  • Ensured compliance with industry standards while configuring servers in accordance with customer requirements.
  • Collaborated with other team members to implement changes in order to improve overall reliability of services provided by the organization's data centers.
  • Optimized virtualization strategies across multiple platforms including VMware ESX and ESXi and Hyper-V environments.
  • Responded quickly to incidents reported by customers regarding outages or service degradation issues.
  • Evaluated new technologies that could be implemented within the organization's data centers.
  • Managed performance monitoring and tuning while identifying and repairing issues within database realm.
  • Collaborated with solution architects to define database and analytics engagement strategies for operational territories and key accounts.
  • Provided global thought leadership in analytics solutions to benefit customers.
  • Adept in troubleshooting and identifying current issues and providing effective solutions.
  • Contributed to maintaining [Type] databases in conjunction with data development and software engineering teams.
  • Promoted customer success in building and migrating applications, software and services on [Type] platform.
  • Monitored network performance for potential issues such as virus attacks or unauthorized access attempts.
  • Configured routers, switches and other networking devices according to company guidelines.
  • Developed training materials for users on how to use software applications properly.
  • Provided help desk support to employees regarding IT-related matters.
  • Created detailed reports on service requests received by customers.
  • Analyzed existing processes for improvement opportunities.
  • Reviewed service contracts for accuracy before signing off on them.
  • Assisted with the development of new IT policies and procedures.
  • Greeted customers, assessed their needs and provided appropriate services.
  • Maintained customer records and updated them as necessary.
  • Answered incoming calls promptly and professionally.
  • Provided technical support to customers over the phone or in person.
  • Resolved customer complaints quickly and efficiently.

Consultant

Digitas/SPS
Chicago, IL
12.2009 - 06.2015
  • Experienced IT Professional committed to maintaining cutting edge technical skills and up-to-date industry knowledge
  • Expert in customer service, troubleshooting, problem resolution and network administration knowledge, including back-up, security management, e-mail systems and applications support
  • Veteran systems architect with expertise in defined architectures and successful project leadership
  • Responsible
  • Network Technician with comprehensive experience scheduling conversions and cutover
  • Extensive experience monitoring, tracking, and evaluating global IT infrastructure incidents
  • Energetic and motivating leader with proven ability to effectively manage both personnel and projects
  • Self starter and strong independent worker
  • Excel at analyzing products and procedures to generate new ideas to improve efficiency and production quality
  • Highly adaptable to ever changing circumstances
  • Key member in any team developing and executing strategic business plans, Act as the lead technician to train and mentor coworkers on policies, procedures and troubleshooting techniques
  • Provide technical support to clients and employees within the Publicis agency
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades
  • Work on all types of different hardware and software environments including Macs, PCs, and Mobile
  • Devices
  • Responsible for managing Active Directory and Mac
  • OS environment accounts and policies
  • Implemented Brand Live Room and Innovation Lab
  • Communicate and follow up with employees and clients on day to day activities
  • Aligned office departments and increased inter- department communication and data sharing
  • Assisted in several agency moves from different locations to to
  • Organized meetings between stakeholders to discuss project details and timelines.
  • Assisted in developing new methods for data collection and analysis techniques.
  • Developed and implemented customized strategies to meet client needs.
  • Conducted research and analysis of market trends, customer behaviors, and competitive landscape.
  • Created comprehensive reports on project progress and results for clients.
  • Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
  • Collaborated with clients to develop action plans to address specific challenges and objectives.
  • Analyzed complex information from multiple sources to identify patterns or trends that could be used as a basis for decision-making.
  • Advised senior management on strategic planning, financial forecasting, budgeting, operations optimization, organizational design, process reengineering .
  • Facilitated workshops with cross-functional teams to review current practices related to innovation and growth opportunities.

Lead Network Engineer

Roanoke Trade
Schaumburg, IL
01.2007 - 12.2009
  • Lead network engineering team in the design and implementation of complex WAN and LAN networks.
  • Provide technical leadership to a team of engineers on all aspects of network architecture, design, implementation, and operations.
  • Monitor and analyze performance metrics for LAN and WAN hardware and software components.
  • Develop strategies for improving network capacity planning, system performance optimization, disaster recovery plans, and security protocols.
  • Design solutions that meet customer requirements while adhering to industry best practices.
  • Identify areas of improvement within existing network infrastructure to increase reliability and reduce costs.
  • Implement new technologies such as virtualization, cloud computing, VoIP systems. into existing networks.
  • Troubleshoot complex network problems related to routing protocols, switching or other networking issues.
  • Conduct regular maintenance activities including patch management, firmware upgrades, device configuration changes.
  • Create detailed documentation for all network designs and configurations.
  • Perform root cause analysis on various outages or incidents across the enterprise environment.
  • Maintain an inventory of all equipment and ensure proper operation of devices through proactive monitoring.
  • Collaborate with vendors on resolving escalated technical issues related to networking products.
  • Analyze traffic patterns using packet capture tools such as Wireshark or tcpdump.
  • Configure firewalls according to corporate policies and procedures for secure access control over the internet.
  • Manage multiple projects simultaneously while providing status updates to stakeholders and senior management.

Senior Network Engineer

Draft FCB
Chicago, IL
01.1999 - 01.2007
  • Earned 3 promotions in a 4 year span
  • Helped spearhead an integration of four companies into one which included combining domain architecture, email systems, multiple application, data, and created one standard in a weekend
  • Planned and implemented an upgrade of a
  • Windows NT 4 domain to Active Directory architecture, Exchange 5.5 to Exchange 2000, and
  • Cisco VOIP implementation
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access
  • Cisco Certified Networking Associate (CCNA)
  • Microsoft Certified Professional (MCP)
  • Identified and resolved network performance issues.
  • Provided technical support for local area networks, wide area networks, virtual private networks and other data communication systems.
  • Developed network security policies to protect against unauthorized access.
  • Implemented backup and disaster recovery plans for network infrastructure components.
  • Performed system upgrades of hardware and software components to ensure optimal performance.
  • Created detailed documentation of the existing network architecture, processes, applications and services.
  • Designed new solutions for complex networking projects such as routing protocols, VPNs and VoIP systems.
  • Analyzed traffic patterns to identify potential problems before they occur.
  • Investigated advanced troubleshooting techniques in order to resolve complex outages or incidents quickly.
  • Tested new products or technologies in a lab environment prior to deployment into production environments.
  • Managed multiple vendor relationships with service providers and hardware and software vendors.
  • Collaborated with project teams on the design of new networks or modifications to existing ones.
  • Evaluated emerging technologies that could improve the reliability or performance of existing networks.
  • Participated in the development of standards for enterprise-wide networking solutions.
  • Monitored system performance metrics using various monitoring tools.
  • Conducted capacity planning activities to ensure adequate resources are available for current and future needs.
  • Assisted in developing requirements for future network designs.
  • Maintained accurate inventory records of all network devices including configuration information.
  • Provided assistance with escalated help desk tickets related to networking issues.
  • Trained junior staff members on best practices for managing networking systems.
  • Successfully deployed server overhaul of both wired and wireless networks, completing projects ahead of anticipated deadline.
  • Reviewed system logs to determine usage levels, bandwidth, performance and system security to target inefficiencies and implement appropriate solutions.
  • Extensively researched unfamiliar products and technologies to learn how best to incorporate new options.
  • Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
  • Effectively managed variety of mission-critical network tasks, which included vulnerability and application patching, data backups and network configurations.
  • Addressed emergent issues and technical problems by assisting project planning staff with developing action plans and appropriate solutions.
  • Maintained production network according to company SLAs to fulfill agreed-upon client specifications.
  • Managed [Number]-member team to resolve system outages and handle case escalations.
  • Delivered various process improvements and technology upgrades and utilized automated order processing systems to increase enterprise efficiencies.
  • Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
  • Monitored system performance to promote network speed, availability and reliability.
  • Employed firewalls and VPNs to safeguard network security and block unauthorized access.
  • Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
  • Designed and implemented enterprise IP networking infrastructure according to clients' parameters.
  • Implemented, tested, validated and maintained networking services according to solution designs.
  • Performed preventive maintenance of networking hardware and related software.
  • Assisted clients and employees by explaining how to properly use network equipment.
  • Provided high-level connectivity support for corporate and business partner systems.
  • Educated and trained personnel on new technologies.
  • Evaluated existing networks and systems for potential weaknesses to support intrusion prevention measures.
  • Researched and recommended network equipment and peripheral devices.

Education

Bachelor of Science -

Northeastern Illinois University
Chicago, IL

Skills

  • Infrastructure Management
  • Cisco
  • Implementation of New
  • Technologies Microsoft
  • Windows OS
  • MAC OS
  • Extensive Knowledge of
  • Multiple Platforms Linux
  • Troubleshooting and
  • Diagnostic skills Active
  • Directory
  • Client / Customer Service
  • Skills Microsoft Exchange
  • Excellent communication
  • Hardware / Software VOIP
  • TroubleshootingTraining and
  • Mentoring Routers, Switches
  • Firewalls, Servers
  • Desktops, Laptops, Mobile
  • Devices
  • Microsoft Office
  • Active Directory
  • Agency
  • C
  • CCNA
  • Cisco Certified
  • Hardware
  • Client
  • Clients
  • Customer Service Skills
  • Database
  • Desktops
  • Documentation
  • Email
  • Firewalls
  • Help
  • Desk
  • Innovation
  • Laptops
  • Linux
  • Macs
  • Managing
  • Mentor
  • Mentoring
  • Access
  • Microsoft Certified
  • Professional
  • MCP
  • Exchange
  • Exchange 55
  • Microsoft Exchange
  • Office
  • 2000
  • Windows NT 4
  • Network hardware
  • Network
  • Networking
  • OS
  • Policies
  • Processes
  • Routers
  • Servers
  • Switches
  • Technical support
  • Technician
  • Troubleshoot
  • Troubleshooting
  • Upgrades
  • Upgrading
  • Upgrade
  • VOIP
  • IT Security Policies
  • IT Service Management
  • Business Analysis
  • Disaster Recovery
  • Data Analytics
  • Network Administration
  • Machine Learning
  • IT Service Delivery
  • Mobile Application Development
  • Information Security
  • Security Improvements
  • Staff Hiring
  • Equipment Procurement
  • Business Development Support
  • Security Planning
  • Operational Reporting
  • Project Leadership
  • User Support
  • Software Licenses and Patches
  • Budget Control
  • Infrastructure Planning
  • Department Management
  • Scope Definition
  • Project Coordination
  • Budget Administration
  • Infrastructure Development
  • Windows 95/98/2000/XP/XP Pro/NT
  • Expense Analysis
  • Project Planning
  • Linux Certification
  • Requirements Analysis
  • Agile Work Processes
  • Product Development

Certification

Microsoft Certified Azure Administrator

Microsoft Azure Solutions Architect

Cisco Certified Networking Associate

Microsoft Certified Professional

Timeline

Senior Engineering Manager

Upshot
06.2015 - Current

Consultant

Digitas/SPS
12.2009 - 06.2015

Data Center Engineer MSP

CenturyLink
01.2007 - 06.2015

Lead Network Engineer

Roanoke Trade
01.2007 - 12.2009

Senior Network Engineer

Draft FCB
01.1999 - 01.2007

Bachelor of Science -

Northeastern Illinois University

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Ash Sayeed