Ash Stephenson
Selma,NC
Summary
Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Grocery Stocker
Whole Foods Market Inc
03.2020 - Current
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Checked aisles for spills to complete quick clean-up.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Consistently lifted materials weighing as much as 70 pounds.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Warehouse Receiving Clerk
Whole Foods Market Inc
04.2011 - 03.2020
- Unloaded pallets and deliveries and organized products in warehouse.
- Operated forklift and other warehouse equipment to safely move and store goods.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Reduced safety hazards by maintaining clean and orderly warehouse environment.
- Checked shipments for properly labeling and palletizing to reduce risk of damage.
- Stayed accountable for organized and orderly warehouse storage and product transport.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Unpacked and inspected all incoming shipments, addressing discrepancies with suppliers.
- Executed quality control procedures to verify acceptable condition of goods.
- Verified order accuracy of orders and proactively corrected discrepancies.
- Coordinated warehouse organization scheme and product placements.
- Provided customer service by answering questions and resolving shipment issues.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Handled day-to-day shipping and receiving
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Telesales Specialist
JZM Research Inc
06.2005 - 08.2007
- Built relationships with customers using strong persuasion and active listening skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered calls, took messages, and transferred calls to correct individuals.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Recorded and updated customer information in online systems.
- Followed up with customers to solicit further sales.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded contact information of customers and potential customers in internal database.
- Called prospective customers in designated market area to qualify leads.
- Asked pertinent questions to understand customer requirements.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Provided information about available products and services, membership details, and purchase advantages.
Customer Service Representative
Oxford University Press
03.2003 - 06.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Tracked customer service cases and updated service software with customer information.
Education
Associate of Applied Science - Surveying Technology
Wake Technical Community College
Raleigh, NC05.2009
High School Diploma -
Harnett Central High School
Angier, NC06.1993
Skills
- Inspect Material
- Safe Work Practices
- Operate Forklift
- Professional Relationships
- Enter Data
- Sanitation Procedures
- Product Rotations
- Customer Loyalty
- Restock Shelves
- Hand Truck Operation
- Purchasing Orders and Requisition
- OSHA Requirements
- Cleaning and Sanitizing
- Pallet Jack Operation
- Stocking and Replenishing
- Safety Awareness
- Storage and Organization
Certification
- Certified Forklift Training, Whole Foods Market-2011
Timeline
Grocery Stocker
Whole Foods Market Inc
03.2020 - Current
Warehouse Receiving Clerk
Whole Foods Market Inc
04.2011 - 03.2020
Telesales Specialist
JZM Research Inc
06.2005 - 08.2007
Customer Service Representative
Oxford University Press
03.2003 - 06.2005
Associate of Applied Science - Surveying Technology
Wake Technical Community College
High School Diploma -
Harnett Central High School