Ash Tisdale
Richland,USA
Summary
I am an ambitious professional with a positive outlook and an eagerness to embrace new challenges. My diverse work background has equipped me with multiple transferable skills, allowing me to broaden my interests and refine my talents. I have a genuine passion for helping others, and I am committed to making a meaningful difference in people's lives while enhancing the reputation of the companies I collaborate with. I excel in essential skills, including but not limited to de-escalation, effective problem-solving, customer service (both in-person and online), and training across various disciplines.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Caregiver
Visiting Angels Home Care
Kennewick, WA
02.2025 - Current
- Provided compassionate personal care and companionship to clients, enhancing their daily living experiences.
- Assisted clients with mobility and personal hygiene tasks, ensuring comfort and dignity.
- Monitored client health conditions, reporting changes to healthcare professionals promptly.
- Developed and maintained strong relationships with clients and families to enhance communication.
- Coordinated with healthcare teams to optimize care delivery and client outcomes.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Program Lead
Breakthrough Inc
Kennewick, WA
01.2023 - 01.2025
- Managed program operations, including scheduling, reporting, and staff coordination, ensuring seamless day-to-day functioning.
- Maintained detailed records and reports, contributing to program evaluation and improvement.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Implemented behavior management strategies to reduce challenging behaviors and promote positive interactions.
- Managed crisis situations effectively, ensuring the safety of both staff members and clients during incidents involving aggressive or self-injurious behaviors.
Crew Trainer
McDonald's
Richland, WA
01.2021 - 12.2023
- Delivered hands-on training for new hires, optimizing onboarding processes and improving staff retention.
- Performed administrative duties, including shift scheduling and performance tracking.
- Assisted with inventory management, ensuring adequate supplies for efficient operations.
- Maintained current knowledge of all team position requirements.
Customer Service Representative
Amazon Customer Service
Kennewick, WA
01.2018 - 12.2021
- Supported customers through phone, chat, and email, providing tailored solutions to resolve issues.
- Leveraged administrative skills to organize customer records and ensure timely follow-ups.
- Collaborated with internal teams to streamline workflows and enhance service delivery.
- Deescalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Kennewick High School
Kennewick, WA06-2017
Skills
- Knowledge of office equipment (copiers, scanners, etc)
- Certifications and Training: CPR and Bloodborne Pathogen Certified, familiarity with HIPAA compliance
- Scheduling software (eg, Outlook, Google Calendar)
- Advanced Microsoft Office (Word, Excel, PowerPoint)
- Administrative Skills: Calendar and meeting management, document preparation and proofreading, filing systems and organization, data entry and database management
- Communication Skills: Professional email correspondence, customer service and client relations, clear written and verbal communication
- Google Workspace (Docs, Sheets, Drive)
- Soft Skills: Time management and multitasking, problem-solving and decision-making, team collaboration and leadership
- Licensed HCA
Certification
- Food Handler Certification
- Bloodborne Pathogens
- CPR Certification
- Licensed HCA
Timeline
Caregiver
Visiting Angels Home Care
02.2025 - Current
Program Lead
Breakthrough Inc
01.2023 - 01.2025
Crew Trainer
McDonald's
01.2021 - 12.2023
Customer Service Representative
Amazon Customer Service
01.2018 - 12.2021
High School Diploma -
Kennewick High School