Ash Ziara
Sterling,VA
Summary
Motivated Director Of Operations brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of the Security industry.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Operations
Certus Protection LLC - Security
DMV Area , VA
12.2021 - Current
- Oversaw development and implementation of security policies, procedures, and protocols to ensure organizational security.
- Developed and maintained relationships with local law enforcement agencies to promote safety and security.
- Conducted training sessions on security awareness for staff members.
- Monitored access control systems, CCTV cameras, alarms, fire safety systems, and other related equipment.
- Investigated incidents of theft or vandalism and took appropriate action in accordance with company policy.
- Ensured compliance with applicable laws and regulations related to security operations.
- Evaluated potential threats to the organization's physical assets and personnel safety.
- Coordinated emergency response activities in case of natural disasters or other emergencies.
- Inspected premises regularly to identify potential risks or vulnerabilities.
- Drafted reports on investigations into losses or damages caused by criminal activity.
- Managed a team of security officers responsible for patrolling property grounds.
- Provided guidance to staff regarding best practices for personal safety in the workplace.
- Reviewed incident reports submitted by security personnel and made recommendations for corrective actions.
- Responded quickly to alarms or other indications of suspicious activity.
- Assessed current security measures against industry standards and recommended improvements where necessary.
- Maintained records of all incidents that occurred on the premises, including any required legal documentation.
- Set and managed security policies covering operations.
- Trained new security officers on safety protocols and company standards.
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Developed and implemented training methods to promote improved officer performance.
- Assessed company security risks and developed actionable solutions to be presented to management.
- Implemented new security protocols to prohibit trespassing and increase safety.
- Demonstrated public safety dedication by patrolling community events.
- Worked with site leaders to assess needs and determine effective strategies to combat diverse security concerns.
- Managed security equipment and replaced aging pieces with newer and more effective models.
- Performed bi-weekly payroll, wrote reports and submitted documentation.
- Co-operated with law enforcement agencies to provide evidence and assist with investigations.
- Evaluated current security operations and personnel to detect areas in need of improvement.
- Recruited and managed competent personnel to handle security needs and maintain adequate coverage.
- Conducted needs assessments and worked closely with leaders to correct problems and implement improvements.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Managed staff schedules for shifts and events to minimize overtime costs.
- Reviewed security practices prior to events and identified potential weaknesses.
- Conducted threat assessments and managed security operations for high-profile individuals.
- Utilized advanced surveillance techniques to detect potentially hostile persons or situations.
- Organized advance teams tasked with setting up secure areas at events attended by principals.
- Facilitated communication between clients, support staff, and law enforcement personnel when required.
- Negotiated contracts with vendors providing equipment or services related to executive protection operations.
- Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
General Manager / Academy Manager
Cava Grill
04.2017 - 06.2021
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Taught alertness and security tactics to reduce theft and losses.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Led employee evaluations with constructive feedback to boost performance.
- Supervised employees through planning, assignments and direction.
- Guided management and supervisory staff to promote smooth operations.
- Administered employee discipline through verbal and written warnings.
- Created schedules and monitored payroll to remain within budget.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Tracked monthly sales to generate reports for business development planning.
- Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
- Trained employees on company procedures and worksite safety.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
- Analyzed quarterly sales statistics and prepared analyses for corporate management.
District Manager
Boston Market
03.2013 - 02.2017
- Responsible for 6 unit market
- As District Manager, I have the overall responsibility for overseeing the people, processes operations of the restaurants
- Drives excellence in day-to-day operations of all company owned restaurants in the market; trains, coaches, supports managers; plans and sets goals; focuses on in-store problem solving/process improvement; sets standards; recognizes and motivates Area Coaches, Restaurant Managers, Assistant Managers and Restaurant Teams
- Responsible for 6 restaurants with a total ARV of $11+ Million
- Responsible for leading teams in year over year sales increases; meeting or exceeding financial goals
- Ensure execution of Food Safety, Passing all Inspections with no critical's
- Maintain expenses at or below budgets through accurate training, planning, and waste reduction and checkbook spending
- Provide leadership and development for each management team in the market; Developing training unit; Promoting 10 General Managers; Maintaining Management pipeline
- Reduced MGMT turnover by spending time with the RGM’s in "one-on-ones" to determine their particular goals, working with them to develop a plan to achieve those goals
- Work with each ARL , RGM and teams in the market to deliver profits and meet targeted flow-thru in each restaurant in the market; utilizes available reports to identify opportunities; encourages a top-line orientation through operational focus; ensures that correct operational procedures are followed at all times
- Partner with each ARL ,RGM and team to build sales over last year's sales achievement
- Accountable for coaching and training all managers for operational excellence, supports national training initiatives, involved in process for new employee orientation, monitors training processes to ensure quality training of team members and managers
- Aggressively develop and maintains ARL ,RGM and AGM staffing levels; drives to fill management staffing for each restaurant in market; commits to selection process; monitors restaurant-level staffing
- Maintain absolute uncompromising execution of the highest standards of OSHA, local health and safety codes, and company safety and security policy
- Champions recognition and motivation efforts throughout the market.
- Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.
- Collaborated with RGM to improve performance and grow sales.
- Prepared locations for audits by analyzing marketing and inventory reports.
- Strategized business operations, merchandising strategies and personnel moves.
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
- Maximized branch revenue by optimizing daily operations.
- Oversaw store merchandising, brand exposure and product availability.
- Drove district growth through program quality, sales initiatives and customer service.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Drove virtual and customer interface utilizing technology, enhancing value and service.
- Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
- Performed research to maintain knowledge of competition within district.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Reduced manager turnover rate by offering percentage of training through e-learning.
Senior District Manager
Burger King
07.2006 - 01.2013
- I oversaw operations of 8 restaurants
- Started career as a Team Member ; promoted to unit management and on to multi-unit director
- As District Manager, I drives excellence in day-to-day operations of all company owned restaurants in the market; trains, coaches, supports managers; plans and sets goals; focuses on in-store problem solving/process improvement; sets standards; recognizes and motivates Area Coaches, Restaurant Managers, Assistant Managers and Restaurant Teams
- Responsible for 8 restaurants; managing a cumulative yearly volume of over $15+ million in sales; increasing sales through quality food, exceptional service, hiring the right employees, providing exceptional training
- Met or exceeded financial goals; coached teams to exceeded SOS goals
- Met growth plans & objectives within deadlines and on budget
- Ensured execution for bold future in restaurants
- Maintained expenses at or below budgets through accurate training, planning, and waste reduction and reduced spending
- Strategically developed effective marketing plans to increase sales and profits
- Analyzed menu, COGS, and movement to ensure the most profitable menu/ review vendor invoices to ensure correct pricing and quickly identify rising SKU costs
- Provided leadership for management teams in recruiting, hiring, training and motivating unit teams to maximize market goals and to ensure customer satisfaction
- Lead the way by working with each ARL ,RGM in the market to develop and implement business plans to promote profitable sales
- Accountable for coaching and training all managers for operational excellence, supports national training initiatives, involved in process for new employee orientation, monitors training processes to ensure quality training of team members and managers
- Achieved highest employee retention rate
- Reduced overall labor costs by percentage while maintaining excellent service and profit levels
- Developed and maintained ARL, RGM and AM staffing levels; fulfilled management staffing for each restaurant in market
- Responsible for New Unit Opening duties; staffing, training, and supervision of vendors
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Trained regional general managers on methodology and processes to support contract retention and reselling.
- Set performance metrics and goals for customer service, customer retention and P&L.
- Mentored team members by demonstrating best practices for sales and customer service.
- Cultivated positive rapport with associates and team leadership.
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Drove virtual and customer interface utilizing technology, enhancing value and service.
- Drove district growth through program quality, sales initiatives and customer service.
- Performed research to maintain knowledge of competition within district.
- Prioritized existing accounts and deployed off-premise resources to achieve set market goals.
- Evaluated budget plans and current costs to project trends and recommend updates.
Education
Certificate of Microsoft
Azure College At Sebring
2014
Personal Protection Agent - Security and Protective Services
Commonwealth Criminal Justice Academy
56 Joseph Mills Dr Ste 100, Fredericksburg, VA 224Special Police Officer -
Commonwealth Criminal Justice Academy
56 Joseph Mills Dr Ste 100, Fredericksburg, VA 224Advanced Handgun -
Commonwealth Criminal Justice Academy
56 Joseph Mills Dr Ste 100, Fredericksburg, VA 224Executive Protection -
Commonwealth Criminal Justice Academy
56 Joseph Mills Dr Ste 100, Fredericksburg, VA 224Skills
- Strategic planning and execution
- Leadership training
- Capital Spending
- Operations Oversight
- Process Improvements
- Business Management
- Operational Efficiency
- Crisis Management
- Threat Assessment
- Access Control
- Intelligence Gathering
- Client Confidentiality
- Investigative skills
- Cultural Awareness
- Situational Awareness
- Incident Investigation
- First Aid Certified
- Firearms expertise
- Reliability
- Security procedures knowledge
- Security operations
- CCTV Monitoring
- Relationship building and management
- Staff Management
- Verbal and written communication
- Detail orientation
- Complex Problem-Solving
- Personal security
- Work ethic
- De-Escalation Techniques
- Leadership capability
- Disciplined leadership
- Operations leadership
Certification
- Virginia DCJS #- 99-402305
- Virginia Armed/Unarmed Personal Protection Specialist
- Virginia DCJS Armed Officer
- American Red cross CPR/AED/First Aid Certified
- Certified Advanced Handgun
- D.C. Special Police Officer #- SPO40006382
- Arrest Authority
- Executive leadership courses
Timeline
Director of Operations
Certus Protection LLC - Security
12.2021 - Current
General Manager / Academy Manager
Cava Grill
04.2017 - 06.2021
District Manager
Boston Market
03.2013 - 02.2017
Senior District Manager
Burger King
07.2006 - 01.2013
Certificate of Microsoft
Azure College At Sebring
Personal Protection Agent - Security and Protective Services
Commonwealth Criminal Justice Academy
Special Police Officer -
Commonwealth Criminal Justice Academy
Advanced Handgun -
Commonwealth Criminal Justice Academy
Executive Protection -
Commonwealth Criminal Justice Academy
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