Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Silva

CHICAGO,ILLINOIS

Summary

Highly reliable and dedicated worker with a strong customer service record and a stellar work ethic. Able to function well as an independent worker with little to no supervision. Organized detailed orientated person, multi-tasked, dependable and able to work as a team.

Overview

11
11
years of professional experience

Work History

Receptionist

Dermatology For Animals
01.2024 - 06.2024
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Reduced incoming call response time by implementing an effective call routing system.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Knowledge of Covetrus ImProMed software.

Receptionist

Hillchester Animal Hospital
08.2022 - 12.2023
  • Experienced with working in Daysmart Vetter software.
  • Assisted in rooms with pets holding and restraints.
  • Answered central telephone system and directed calls accordingly.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
  • Answered owner animal health questions and advised on best care practices.
  • Entered data from pet records and office visits into computer system using Vetter System.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained current and accurate medical records for patients.

Receptionist

HEALTH CARE PLUS
11.2021 - 06.2022
  • Answering telephone; taking and relaying messages and providing information to callers
  • Responsible for various duties assigned by supervisors
  • Inputting timesheet for employees
  • Providing administrative and clerical support
  • Receiving and sorting out mail and packages
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.

Receptionist

WESTWARD DEVELOPMENT COMPANY
01.2018 - 03.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Shift Leader

DOG HOUSE GRILL
02.2015 - 12.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Monitored food preparation, production and plating for quality control.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted guests pleasantly and answered menu questions.
  • Prepared food orders, cooking on grill and operating fry station.

Guest Coordinator

ULTA
02.2013 - 01.2015
  • Acknowledge customers
  • Inform customers of current promotions
  • Cash Handling / Processing Deposits
  • Purchasing / Orders / POS System
  • Data Entry / Microsoft Office
  • Customer Service
  • New Employee Training
  • Supervising
  • Office Administration
  • Able to communicate positively with staff and customers
  • Inventory
  • Assist with daily store replenish, merchandise process
  • Set up advertising displays and arrange merchandise on counters to promote sales and events
  • Customer service, Order processing and tracking deliveries
  • Adhere to all corporate and customer service policies

Education

GED -

GED
06.2004

Skills

  • Positive Attitude and Energetic
  • Call Answering and Routing
  • Greeting and Seating Clients
  • Appointment Confirmation
  • Administrative and Clerical Support
  • Google Docs
  • Organization and Efficiency
  • Updating Client Data
  • Data Entry and Database Software
  • Telephone Etiquette
  • Computer Proficiency
  • Guest Registration

Timeline

Receptionist

Dermatology For Animals
01.2024 - 06.2024

Receptionist

Hillchester Animal Hospital
08.2022 - 12.2023

Receptionist

HEALTH CARE PLUS
11.2021 - 06.2022

Receptionist

WESTWARD DEVELOPMENT COMPANY
01.2018 - 03.2020

Shift Leader

DOG HOUSE GRILL
02.2015 - 12.2017

Guest Coordinator

ULTA
02.2013 - 01.2015

GED -

GED

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Ashley Silva