Asha Abbas
Rochester,Minnesota
Summary
Healthcare and security professional with experience working directly with patients, visitors, and staff in fast-paced environments. Skilled in conflict de-escalation, safety monitoring, and policy enforcement, with a calm and respectful approach. Trained in AVADE, Verbal Judo, and SIRA techniques.
Overview
9
9
years of professional experience
Work History
Security Ambassador
Mayo Clinic
Rochester, Minnesota
06.2022 - Current
- Monitored access points to enhance facility security and ensure compliance with safety protocols.
- Conducted regular safety inspections, identifying potential risks and implementing corrective measures.
- Maintain a safe and welcoming environment for patients, visitors, and staff within a healthcare setting
- Apply conflict management and de-escalation techniques using AVADE, Verbal Judo, and SIRA training
- Monitor access points and patient/visitor flow to ensure compliance with institutional policies
- Verify patient appointments and enforce visitor policies professionally and consistently
- Communicate effectively with clinical and non-clinical staff to support patient care operations
- Demonstrate professionalism, empathy, and composure during high-stress situation
Sun Homecare Health PCA
Olmsted County
Rochester, Minnesota
05.2022 - Current
- Provide in-home personal care and mobility assistance to clients
- Assist with activities of daily living (ADLs), including hygiene, grooming, and safety monitoring
- Support client comfort and independence while maintaining dignity and privacy
- Communicate with clients and families to ensure quality, patient-centered care
Sales Associate
Walmart
Rochester, MN
05.2021 - 12.2022
- Delivered exceptional customer service, ensuring positive shopping experiences and customer satisfaction.
- Assisted in inventory management, restocking shelves to maintain product availability and organization.
- Operated cash registers efficiently, processing transactions accurately while handling diverse payment methods.
- Trained new associates on store policies, procedures, and customer engagement techniques to enhance team performance.
Desk receptionist
Rochester Technical and Community College
Rochester, Minnesota
01.2020 - 06.2020
- Managed front desk operations, ensuring smooth check-in processes for students and visitors.
- Coordinated appointment scheduling, optimizing staff availability and service delivery.
- Provided information about college services, enhancing student engagement and support.
- Greeted and welcomed students, staff, and visitors in a professional manner
- Maintained a clean, organized reception area
- Performed basic data entry and daily administrative tasks
Smart choice PCA
Olmsted County
Rochester, Minnesota
06.2019 - 02.2020
- Assisted clients with daily living activities in a home-care environment
- Performed light housekeeping, meal preparation, and errands to support daily routines
- Promoted client safety, comfort, and well-being
- Assisted clients with daily living activities, promoting independence and personal dignity.
- Monitored and documented patient health status, ensuring timely communication with healthcare professionals.
Customer service
Macy’s
Seattle, WA
11.2018 - 01.2019
- Completing transactions on the cash register
- Applying coupons to promotional codes
- Providing product knowledge
- Directing customers to locations
- Opening and closing the store
Cashier
Walmart
Seattle, WA
03.2017 - 10.2018
- Assist guests by taking orders and ensuring customer satisfaction
- Manage the cash register, take the money, and create change
- Sale associate
- Find products for customers
- Ensure a smooth sales process
- Process transaction
Education
Associate of Arts -
Rochester Technical and Community College
05.2024
Skills
- Effective team contributor
- Reliable team member
- Device adapter expertise
- Skilled in managing multiple tasks
- Efficient at acquiring new skills
ACTIVITIES AND LEADERSHIP
Urban Family, Seattle, WA March 2014 - June 2018
- Mentored elementary school students through weekly academic and enrichment activities
- Assisted with homework and reinforced academic skills
- Helped organize community events, festivals, and block partie
Timeline
Security Ambassador
Mayo Clinic
06.2022 - Current
Sun Homecare Health PCA
Olmsted County
05.2022 - Current
Sales Associate
Walmart
05.2021 - 12.2022
Desk receptionist
Rochester Technical and Community College
01.2020 - 06.2020
Smart choice PCA
Olmsted County
06.2019 - 02.2020
Customer service
Macy’s
11.2018 - 01.2019
Cashier
Walmart
03.2017 - 10.2018
Associate of Arts -
Rochester Technical and Community College