Asha Brown
Philadelphia,US
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
8
8
years of professional experience
Work History
Sales Lead Keyholder
Vince
10.2022 - Current
- Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences
- Increased earnings by achieving sales goals, improving customer service, and sticking to team goals
- Helped customers by answering their questions and completing their requests
- Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager
- Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
- Opened and closed store days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
Customer Service Representative
InspiriTec, Inc.
12.2021 - 10.2022
- Managed inbound and outbound customer calls to facilitate communication
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Provided a superior customer experience to build a loyal customer base
- Answered customer calls promptly to avoid long wait times on hold.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Lead Keyholder
Marc Cain Store
07.2019 - 10.2021
- Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences
- Increased earnings by achieving sales goals, improving customer service, and sticking to team goals
- Put in place daily operating procedures to keep the store clean, well-stocked, and organized
- Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager
- Helped customers by answering their questions and completing their requests.
Sales Associate/stylist
BCBGMAXAZRIA
04.2018 - 05.2019
- Able to maintain and build a relationship with clients based on the ability to understand customers' needs and expectations
- Improved communication skills by serving and advising customers
- Kept a well-stocked and organized sales floor with the latest merchandise to drive consistent sales revenue
- Provided knowledgeable and friendly assistance to customers at every stage of the shopping and purchasing process.
Accessories Specialist
Bloomingdale's
01.2017 - 03.2019
- Assisted customers in enrolling in loyalty programs and submitting paperwork
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current
- Provided product and service information to customers
- Customers received merchandise recommendations based on their needs and preferences.
Education
High School -
Agora Cyber Charter School
King of Prussia, PA01.2018
Skills
- Problem resolution
- Communications
- Inventory management
- Customer service
- Team building
- Relationship development
- Supervision
- Daily Reporting
- Product ordering
- Cash Handling
- Bank Deposits
- Personnel Scheduling
- Retail Merchandising
- Engaging with Diverse Customers
Timeline
Sales Lead Keyholder
Vince
10.2022 - Current
Customer Service Representative
InspiriTec, Inc.
12.2021 - 10.2022
Sales Lead Keyholder
Marc Cain Store
07.2019 - 10.2021
Sales Associate/stylist
BCBGMAXAZRIA
04.2018 - 05.2019
Accessories Specialist
Bloomingdale's
01.2017 - 03.2019
High School -
Agora Cyber Charter School
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