Asha Carter
Roseville
Summary
Detail-oriented and compassionate healthcare professional with over 7 years of customer service and administrative experience, including 2+ years in patient access, insurance verification, and medical billing across hospital and dental office settings. Skilled in navigating EMR systems, verifying insurance coverage, coordinating appointments, and supporting revenue cycle functions. CBCS-certified with an Associate's Degree in Medical Billing & Coding, seeking to contribute to a dynamic team in a hospital or insurance organization where patient coordination, claims handling, and documentation accuracy are essential to quality care and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Representative
McLaren Macomb Hospital
08.2024 - Current
- Administrative and clerical duties
- Patients registration
- Insurance verification
- Trained new staff on filing, phone etiquette and other office duties.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Phone/email communication
- Documentation
- Provided excellent customer service to patients and medical staff.
Patient Coordinator
Great Expressions Dental Centers
09.2022 - 09.2024
- Maintained confidentiality of patient data and condition to safeguard health information.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new staff on filing, phone etiquette and other office duties.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Offered simple, clear explanations to help patients understand EOB and claims.
Dishwasher/Food Prep
Fern Hill Golf Club
08.2022 - 02.2023
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
Customer Service Representative
Proctor Financial Brown & Brown
12.2021 - 02.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Detailed payment options and explained price, receipt and billing details to customers.
Customer Service Representative
Priority Health
02.2021 - 06.2021
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Posted payments to accounts and maintained records.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Updated patient records with accurate, current insurance policy information.
- Offered simple, clear explanations to help patients understand EOB and claims.
Retention Representative
Comcast
06.2020 - 12.2020
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Production Worker
Shelby Charter
12.2019 - 03.2020
- Check and put up parts coming down assembly line. (Doors/headliners)
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Used equipment properly to avoid workplace hazards or injuries.
- Assembled products according to changing daily work orders and specific customer needs.
- Examined incoming materials and compared to documentation for accuracy and quality.
Home Health Aide
AdvisaCare Home Health Care
11.2017 - 06.2018
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
Assistant Manager
Lids
04.2017 - 09.2017
- Make sales, keep store in tact, take care of shipments, etc.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Customer Service Rep
Minacs Group
06.2016 - 11.2016
- Call center for (Onstar)
Sales Associate
Holiday Stationstores, Inc
01.2016 - 05.2016
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Lids
07.2015 - 03.2016
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate of Applied Science - Medical Billing & Coding
Ross Medical Education Center-Taylor
Taylor, MI01.2024
No Degree - Medical Billing & Coding
Ross Medical Education Center
Warren, MI09.2022
No Degree - Cosmetology
Roseville School of Beauty
Roseville, MI11.2019
Skills
- Assistant Manager Experience
- Anatomy knowledge
- Accounts receivable
- Multi-line phone systems
- Clerical experience
- Anatomy knowledge
- Office experience
- Documentation review
- Medical coding
- ICD-10
- CPT Coding
- Medical terminology
- Insurance Verification
- Medical records
- Revenue cycle management
- HIPAA
- Data entry
- Typing
- Computer skills
- EMR Systems
- Medical Billing
- Customer service
- Cash handling
- Schedule management
- Supervising experience
- General Labor
- Assembly Line
- First Aid/CPR
Certification
- Cbcs, 01/01/25, Present
- Licensed Cosmetologist, 09/01/20, Present
- CPR Certification
- BLS Certification
- Driver's License
- Certified Professional Coder
- Certified Coding Associate
- Certified Coding Specialist
- Medical Billing Certification
Timeline
Patient Access Representative
McLaren Macomb Hospital
08.2024 - Current
Patient Coordinator
Great Expressions Dental Centers
09.2022 - 09.2024
Dishwasher/Food Prep
Fern Hill Golf Club
08.2022 - 02.2023
Customer Service Representative
Proctor Financial Brown & Brown
12.2021 - 02.2022
Customer Service Representative
Priority Health
02.2021 - 06.2021
Retention Representative
Comcast
06.2020 - 12.2020
Production Worker
Shelby Charter
12.2019 - 03.2020
Home Health Aide
AdvisaCare Home Health Care
11.2017 - 06.2018
Assistant Manager
Lids
04.2017 - 09.2017
Customer Service Rep
Minacs Group
06.2016 - 11.2016
Sales Associate
Holiday Stationstores, Inc
01.2016 - 05.2016
Sales Associate
Lids
07.2015 - 03.2016
Associate of Applied Science - Medical Billing & Coding
Ross Medical Education Center-Taylor
No Degree - Medical Billing & Coding
Ross Medical Education Center
No Degree - Cosmetology
Roseville School of Beauty
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