Summary
Overview
Work History
Education
Skills
Timeline
Generic

Asha Cooper

Houston,Texas

Summary

Energetic medical professional ready to provide compassionate and respectful care to patients. Possesses excellent team collaboration and communication skills. Committed to offering quality patient experiences.

Overview

5
5
years of professional experience

Work History

Patient Support Specialist

Hca/Parallon
04.2023 - 04.2024


  • Taking about 60 calls a day using Avaya workspaces and Avaya softphone.
  • Meet and maintain established departmental performance metrics for production and quality. Maintaining the average talk time and amount of calls that were required from company.
  • Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Collected payments and applied to patient accounts.
  • Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.

Program Specialist

Labcorp/Eli Lilly
12.2022 - 02.2023
  • Quickly and efficiently respond to incoming calls and faxes, identify how best to assist.
  • Document calls in appropriate tracking systems, and handle/escalate calls per established procedures.
  • Process patient applications and follow the program's specifications to determine their eligibility
  • Document results in appropriate tracking system and manage follow ups as appropriate
  • Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate.
  • Received incoming phone calls and contact form submissions and provided timely responses to inquiries.

Ambulatory Service Rep

Kelsey Seybold Clinic
03.2020 - 01.2023
  • Provides excellent customer service as the first contact for patients, providers and staff accessing ambulatory clinics
  • Check-in and check-out process by reviewing appointment status using electronic appointment system to view information regarding appointment, insurance, and history
  • Also collecting pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow verifying benefits and obtaining referrals, authorizations, and precertifications.
  • Contributed to a positive work environment by maintaining open communication with team members and supporting cross-functional tasks as needed.
  • Maintained strict confidentiality of patient information in adherence to HIPAA guidelines, ensuring privacy protection at all times.
  • Established payment arrangements according to policies, referring issues to collection manager.
  • Trained new hires on department procedures, protocols, software usage, fostering an environment of teamwork and knowledge sharing among colleagues.

Front desk Receptionist

Jersey Village Emergency Room
07.2019 - 02.2020
  • Assessed, organized and documented patient data to develop an appropriate plan of care
  • Interacted with family, physicians and other disciplines regarding patient care.
  • Welcoming patients and visitors by greeting patients and visitors, in person or on the telephone: answering or referring inquiries
  • Verifying insurance and updating personal and financial information.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Education

Pharmacy Technology

The College of Health Care Professions
Houston, TX

High School Diploma -

Westfield High School
Houston, TX
05.2017

Skills

  • Patient confidentiality
  • Healthcare industry understanding
  • Insurance Verification
  • Appointment Scheduling
  • Dispute Handling
  • Policy Adherence
  • Escalation management
  • Customer Service
  • Problem Resolution
  • Computer Literacy
  • Medical Recordkeeping
  • Follow-up Coordination
  • HIPAA Compliance
  • Healthcare Industry Knowledge
  • Medical Office Procedures
  • Medical Billing
  • Calm and Effective Under Pressure
  • CPT Knowledge
  • Bill payment
  • Insurance Billing
  • Medicaid and Medicare Knowledge
  • Insurance Claims

Timeline

Patient Support Specialist

Hca/Parallon
04.2023 - 04.2024

Program Specialist

Labcorp/Eli Lilly
12.2022 - 02.2023

Ambulatory Service Rep

Kelsey Seybold Clinic
03.2020 - 01.2023

Front desk Receptionist

Jersey Village Emergency Room
07.2019 - 02.2020

Pharmacy Technology

The College of Health Care Professions

High School Diploma -

Westfield High School

Similar Profiles

CREATE PROFILE
Asha Cooper