A'Sha Edmonson

• Process incoming authorization requests and updated members' accounts accordingly.

• Monitor and optimize authorization utilization for members, proactively notifying MCOs of any underutilization.

• Email and called members to inform them of a new authorization.

• Assist members with questions or problems related to their authorization requests.

• Oversee the reauthorization process for members nearing the expiration of their authorizations, ensuring a seamless transition.

• Member Communication updates to Case Manager and Health Plans.

• Delivered exceptional customer care to address complaints promptly.

• Managed high-stress situations effectively, maintained professionalism under pressure while resolving disputes or conflicts.

• Resolved caregiver and client complaints with empathy, resulting in increased loyalty and repeated business.

• Handled high escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Provided caregivers technical support with Paylocity website, assisted with new user registration, setting up direct deposit, printing paystubs, how to add W2 information, and any other technical support issue.

• Typed detailed cases after each call to ensure call accuracy.

• I interviewed and trained new customer service representatives on company policies, procedures, and best practices.

• Maintained caregivers' timekeeping errors and corrected unconfirmed time punches into Wellsky Healthcare software.

• Opened, closed, and corrected caregiver shifts using Wellsky Healthcare software.

• Exhibited high energy and professionalism when dealing with clients and caregivers.

• Provided top-tier assistance through extensive knowledge of services.

Entered vaccination records into the California Immunization Registry (CAIR)

• Completed data entry tasks with accuracy and efficiency.

• Reconciliation to vaccine tracker and correction of errors.

• Maintained essential information through digital scanning and storage.