ASHA GYAWALI
Hayward,California
Summary
Methodical banker possessing expertise in managing personal, corporate and small business accounts. Accomplished in selling banking solutions to drive sales and revenue generation goals. Offering 5 years of experience in providing personal financial counseling. Comfortable working independently or as part of professional banking team, proficient at building and maintaining professional relationships. Authorized to work in the US for any employer
Overview
5
5
years of professional experience
Work History
Senior Personal Banker
Fremont Bank
01.2019 - Current
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- 8 time "Employee of the Quarter" awardee
Teller
California Check Cashing Stores
San Leandro, CA
02.2018 - 01.2019
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Counted, verified and handled bank deposits and armored car transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
Intern
NIC Asia Bank
07.2015 - 05.2016
- Sorted and organized files, spreadsheets and reports.
- Analyzed problems, identified solutions and made decisions.
- Interacted with customers by phone, email or in-person to provide information.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Collaborated in professional team to solve workflow issues.
- Answered incoming telephone calls, took down messages and provided information.
- Represented company at industry trade shows and had direct interaction with consumers.
Education
MBA - Business
Lincoln University
Oakland, California2018
BBA - Business
University of Southern Mississippi
Hattiesburg, Mississippi2016
BBA - Business
Everest College
Kathmandu, Nepal2015
High School Diploma -
Kathmandu Model College
Kathmandu, Nepal2012
Skills
- Portfolio Assessment
- Complex Information Interpretation
- Data Security and Validation
- Financial Counseling
- Mortgages and Loans
- Financial Statements Preparation
- Client Acquisition and Retention
- Cash Drawer Reconciliation
- Teller Auditing
- Effective Customer Communication
- Consultative Sales Techniques
- Inventory Control Processes
Timeline
Senior Personal Banker
Fremont Bank
01.2019 - Current
Teller
California Check Cashing Stores
02.2018 - 01.2019
Intern
NIC Asia Bank
07.2015 - 05.2016
MBA - Business
Lincoln University
BBA - Business
University of Southern Mississippi
BBA - Business
Everest College
High School Diploma -
Kathmandu Model College
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