Asha Hinds
Hoschton,GA
Summary
Dedicated professional with a proven track record at Northside Hospital, adept in patient care and medical records management. Excelled in blood collection and office organization, enhancing patient experience and operational efficiency. Known for exceptional clerical support and maintaining patient confidentiality, contributing to a 20% increase in clinic productivity. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dependable effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Veteran Phlebotomist with proven track record of excellence working in clinic and mobile settings. Expert in all aspects of venipuncture with success in working with difficult or needle-adverse individuals. Highly-skilled phlebotomist with 5 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Care-focused Phlebotomist bringing5-year background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/phlebotomist
Northside Hospital
11.2023 - Current
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Scheduled, coordinated and confirmed appointments and meetings.
- Confirmed appointments, communicated with clients, and updated client records.
- Tracked important information in spreadsheets and ran reports or generated graphs using data.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Resolved customer problems and complaints.
- Compiled information from files and research to satisfy information requests.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled office meetings and client appointments for staff teams.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Phlebotomist
Northside Hospital
07.2023 - Current
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Centrifuged blood samples as outlined in clinical protocols.
- Conducted venipuncture and other CT procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Organized daily work based on collection priority.
- Packaged and shipped specimens to central lab daily.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Verified patients' identification for proper sample collection.
- Performed laboratory tests to assist physicians in diagnosis.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Monitored supply levels and placed orders for laboratory supplies.
- Handled insurance verification tasks using to validate patient insurance information.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Verified proper storage and transportation of specimens to laboratories.
- Assisted in training and onboarding new phlebotomists.
- Reviewed and processed requisitions for laboratory tests.
- Developed and implemented strategies to improve phlebotomy processes.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Travel Phlebotomist
Central Florida Clinical Services
01.2022 - 05.2023
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Organized daily work based on collection priority.
- Conducted venipuncture and other CT procedures.
- Used personal protective equipment correctly to protect coworkers and patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Packaged and shipped specimens to central lab daily.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Verified patients' identification for proper sample collection.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Verified proper storage and transportation of specimens to laboratories.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Assisted in training and onboarding new phlebotomists.
- Reviewed and processed requisitions for laboratory tests.
- Monitored supply levels and placed orders for laboratory supplies.
- Provided guidance and support to laboratory personnel.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Followed established safety protocols and standards to minimize risk of infection and injury.
Phlebotomist
Harris Internal Medicine
11.2021 - 01.2022
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Centrifuged blood samples as outlined in clinical protocols.
- Conducted venipuncture and other CT procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Verified patients' identification for proper sample collection.
- Performed laboratory tests to assist physicians in diagnosis.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Assisted in training and onboarding new phlebotomists.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Oriented and trained new staff on proper procedures and policies.
- Implemented care and efficiency improvements to support and enhance office operations.
Active Duty Soldier
Military
05.2017 - 07.2021
- Secured and protected military property, assets, and personnel.
- Operated and maintained armored vehicles.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Relayed crucial information and coordinated operations using radio communications equipment.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Responded calmly and professionally to chemical, biological and nuclear threats.
- Coached and mentored new recruits for motivated, high-performing teams.
- Provided professional reconnaissance and security support during varied operations.
- Looked after weapons by scheduling and performing organizational and preventive maintenance.
- Gave individual evaluations based on fitness and combat readiness.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Trained in conflict resolution among subordinates, equals and superiors.
- Oversaw utilities manual records to perform stock control and accounting duties.
- Memorized policies and led training for company personnel.
- Prepared and submitted personnel, ordnance and operational reports.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Rated job performance for subordinates providing timely and effective feedback.
- Managed weapon handling, delivery, and shipping systems.
- Responded to and assisted in medical emergencies.
- Surveyed company overall health and preparedness.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
Cashier
Chic-Fil-A
08.2016 - 04.2017
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Associate of Science - Business Administration And Management
Valencia College
Orlando, FL05-2025
High School Diploma -
Heritage High School
Palm Bay, FL05-2017
Skills
- Office Organization
- Clerical Support
- Front Office Management
- Blood collection
- Medical records handling
- Patient confidentiality
- Paperwork Processing
- Infection Control
- Specimen Preparation
- EMR recordkeeping
- Data Entry
- Specimen collection and storage
- Medical Records Management
- Sample and specimen collection
- HIPAA Compliance
- Patient preparation
- Diagnostic Testing
- Proper labeling
- Specimen handling
Certification
- CMA - Certified Medical Assistant
- PT - Phlebotomy Technician
- First Aid/CPR Certified
- Certified forklift operator
Additional Information
Security Clearance
Timeline
Front Desk Receptionist/phlebotomist
Northside Hospital
11.2023 - Current
Phlebotomist
Northside Hospital
07.2023 - Current
Travel Phlebotomist
Central Florida Clinical Services
01.2022 - 05.2023
Phlebotomist
Harris Internal Medicine
11.2021 - 01.2022
Active Duty Soldier
Military
05.2017 - 07.2021
Cashier
Chic-Fil-A
08.2016 - 04.2017
Associate of Science - Business Administration And Management
Valencia College
High School Diploma -
Heritage High School