Asha Jones
New Castle,DE
Summary
Equipped to manage different types of emergency situations, build alliances and screen for specific services. Excellent multitasking, organizational and conflict resolution skills. Energetic and motivated to assist anyone in crisis.
Overview
10
10
years of professional experience
Work History
Crisis Support Counselor (Remote)
Alter Health Management
Dana Point, CA
03.2021 - Current
- Identified critical resources and support to individuals in crisis
- Collected and documented data to make informed decisions regarding individuals and populations
- Coordinated legal intervention, outreach, referrals, and services for individuals
- Empowered and encouraged individuals who were experiences emotional and mental crisis.
- Conducted assessments to determine the appropriate level of care for clients in crisis.
- Provided emotional support and guidance to individuals dealing with a variety of life issues, including grief, depression, anxiety, substance abuse, trauma and relationship conflicts.
- Facilitated group counseling sessions to help clients develop coping strategies and problem-solving skills.
- Developed individualized treatment plans based on client needs and goals.
- Maintained accurate records of all client interactions using an electronic health record system.
- Responded promptly to emergency situations by providing crisis intervention services.
- Assisted clients in identifying resources available within the community such as, mental health programs, housing assistance, and or employment opportunities.
- Monitored client progress towards treatment goals through regular follow-up sessions.
- Provided referrals to external providers when necessary for further evaluation or treatment.
- Created safe spaces for clients by maintaining confidentiality and adhering to ethical standards.
- Attended trainings related to evidence-based practices in order to stay up-to-date on new developments in the field.
- Developed safety plans to minimize crisis risk and intervene with specific procedures.
- Helped callers and texters to suicide hotlines by providing individualized and caring support.
Housing Navigator
Equus Workforce Solutions
Escondido, CA
11.2022 - 12.2023
- Conducted comprehensive housing assessments, housing planning, and client-driven housing searches based on the individual clients' needs.
- Organized workshops and seminars related to topics such as budgeting basics or financial literacy.
- Maintained current knowledge of relevant laws, regulations pertaining to the field of social work, navigation.
- Developed individualized service plans for clients based on their needs, preferences, and goals.
- Maintained accurate records of client interactions in accordance with agency policies and procedures.
- Inputted record keeping, data entry and documentation of services in HMIS (Homeless Management Information System)
- Facilitated client referrals to community agencies or other organizations as needed.
- Assisted in developing strategies to address barriers that impede a client's progress towards achieving self-sufficiency goals.
- Educated clients about available resources within the community related to housing, employment, health care, legal aid.
Transitional Living Assistant
Milton Hershey School
Hershey, PA
07.2018 - 12.2020
- Oversaw students in a residential setting, teaching independent living skills and career preparation.
- Demonstrated strong leadership skills during crisis situations.
- Served as an educator, counselor, mentor, and advisor to students.
- Instructed individual and group, educational, social, and athletic activities.
- Facilitated weekly meetings with students to assist with social, educational, and residential issues.
- Encouraged positive social interactions between students through recreational activities such as movie nights or field trips.
- Organized events that promoted self-sufficiency among students.
- Managed residential environment and monitored behavior to keep individuals safe.
- Assisted students in developing and practicing independent living skills, such as budgeting, job search, and time management.
- Provided guidance on personal hygiene, nutrition, health care access, and mental health issues.
- Provided crisis intervention support when needed by utilizing de-escalation techniques and providing emotional support.
Transition Coordinator
High Road School of Delaware
Wilmington, DE
08.2017 - 06.2018
- Created course selection, career exploration activities, and academic goals for special need students.
- Identified appropriate community resources for transitioning students such as job training programs or vocational rehabilitation services.
- Conducted assessments to determine students' abilities and skills needed for successful transition into adulthood.
- Planned and contributed to career and employment-related programs, events, career planning presentations, work experience programs, job fairs, and career workshops for 9th-12th grade students.
- Assisted in the development of IEP goals based on data analysis.
- Established positive relationships with students and their families.
- Implemented behavior management systems that promote positive behaviors.
- Facilitated small group instruction tailored for individual student needs.
- Maintained accurate records of student progress towards IEP goals.
- Served as an advocate for special education students within the school system.
- Organized field trips or community experiences to enhance learning opportunities for special education students.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Encouraged curiosity, exploration and problem-solving with tailored recreation programs.
- Provided instruction in academic, communication, and social skills to special education students.
- Partnered with parents, students, and IEP staffing to create transition goals.
- Developed Individual Education Plans for students with disabilities.
Operations and Facilities Coordinator
Cedar Crest College
Allentown, PA
08.2014 - 12.2016
- Analyzed data, planned activities, and monitored all sports programs
- Coordinated services for game contest, accommodations, and transportation for opponents, facilities, catering, signage, displays, special needs requirements, printing and event security
- Managed the upkeep of arena equipment and supplies to meet health and safety standards
- Inspected all athletic buildings’ structures to determine the need for repairs or renovations
- Reviewed utilities consumption and strive to minimize costs
- Supervised facilities staff (custodians, technicians, groundskeepers etc.) and external contractors
- Allocated office space and transportation according to needs for Athletic Department
- Reviewed insurance plans and service contracts
- Documented financial and non-financial records.
- Managed all facility-related invoices and vendor contracts.
- Researched new products or services that could improve the efficiency of the facility.
- Provided support for events held at the facility by arranging catering services and setting up meeting rooms according to client specifications.
Women’s Basketball Graduate Assistant
Cedar Crest College
Allentown, PA
08.2014 - 12.2016
- Provided training direction, encouragement, motivation, and nutritional advice to prepare athletes for games and competitive events.
- Identified and recruited 300+ potential athletes by sending recruitment letters, meeting with recruits, and arranging and offering incentives, such as academic scholarships.
- Monitored athletes' academic progress, ensuring they maintained satisfactory grades.
- Motivated players to reach their maximum potential through positive reinforcement techniques.
- Supervised team members during practice sessions and games to ensure safety of all participants.
- Maintained accurate records of players' individual progress throughout the season.
- Coordinated team travel arrangements including hotels, transportation, meals.
- Managed budget for equipment and supplies needed for practices and games.
- Created a positive learning environment that encouraged respect among teammates while fostering an atmosphere of sportsmanship.
Women’s Basketball Interim Head Coach
Cedar Crest College
Allentown, PA
01.2016 - 04.2016
- Filed scouting reports that detail player assessments, provide recommendations on athlete recruitment, and identify locations and individuals to be targeted for future recruitment efforts
- Performed activities that support a team or a specific sport, such as participating in community outreach activities, meeting with media representatives, and appearing at fundraising events
- Developed and arranged competition schedules and programs.
- Developed and implemented practice plans to ensure team success.
- Organized and managed rosters, schedules, and travel arrangements for athletes.
- Analyzed opponents' strengths and weaknesses in order to build effective game plans.
- Served as a mentor for student-athletes on the team by providing guidance in academics, athletics, and personal development.
- Prepared detailed reports on individual player progress throughout the season.
- Assisted athletes in developing mental skills such as focus, concentration, motivation, discipline, goal setting.
- Developed relationships with alumni and other stakeholders within the community.
- Facilitated team meetings to discuss goals, review strategy, motivate players.
- Evaluated current rules and regulations of the sport in order to develop teaching strategies that comply with them.
- Ensured compliance with school policies related to sports teams.
- Drafted budgets for equipment purchases or other needs pertaining to the team's operations.
- Monitored players' academic progress to ensure continuous success and commitment to education.
- Built strong media and community relationships through positive interaction and communication in support of sports program.
Paraprofessional Intern
Daretown School
Salem, NJ
08.2014 - 04.2015
- Worked one-on-one with special needs student(s) daily to reach their Individualized Education Plan (IEP) goals.
- Assisted teachers with planning and preparing lessons for students.
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supervised small groups of students during instruction time.
- Facilitated communication between educators, administrators, and parents regarding student progress.
- Helped implement behavior management strategies for individual students.
- Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Developed creative learning activities that engage all types of learners.
- Applied positive reinforcement to redirect negative behaviors.
- Supplied one-on-one attention to each student during group activities.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
Education
M.D. - The Art of Teaching
Cedar Crest College
Allentown, PA05.2017
Bachelor of Science - Human Services
Chestnut Hill College
Philadelphia, PA05.2014
Skills
- Grief counseling
- Suicide Prevention
- Inbound Call Management
- De-Escalation Techniques
- Resource Navigation
- Patient Advocacy
- Intervention Support
- Relationship Building
- Conflict Resolution
- Crisis Management
- Academic Support
- Daily living assistance
- Group leadership
- Community Outreach
- Case Management
- Documentation And Reporting
- Behavior Modifications
References
References available upon request.
Timeline
Housing Navigator
Equus Workforce Solutions
11.2022 - 12.2023
Crisis Support Counselor (Remote)
Alter Health Management
03.2021 - Current
Transitional Living Assistant
Milton Hershey School
07.2018 - 12.2020
Transition Coordinator
High Road School of Delaware
08.2017 - 06.2018
Women’s Basketball Interim Head Coach
Cedar Crest College
01.2016 - 04.2016
Operations and Facilities Coordinator
Cedar Crest College
08.2014 - 12.2016
Women’s Basketball Graduate Assistant
Cedar Crest College
08.2014 - 12.2016
Paraprofessional Intern
Daretown School
08.2014 - 04.2015
M.D. - The Art of Teaching
Cedar Crest College
Bachelor of Science - Human Services
Chestnut Hill College