Asha Kiff
Arcade
Summary
Dynamic professional with extensive experience in customer service and relationship building. Proven ability in cash handling and inventory management, while fostering a positive team environment. Recognized for enhancing client satisfaction through effective communication and conflict resolution, ensuring a loyal clientele and successful business operations.
Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
21
21
years of professional experience
Work History
Bartender
Arcade Overseas Veterans Club
07.2019 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Cosmetologist
Asha
06.2004 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Hair Salon Manager
Supercuts
06.2018 - 02.2019
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
- Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
- Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
Debt Collector Agent
Navient Department of Education
01.2017 - 10.2017
- Utilized persuasive communication skills for successful settlement negotiations, minimizing the need for costly legal proceedings.
- Strengthened company reputation by adhering to ethical collection practices and providing exemplary customer service.
- Collaborated with team members to identify trends in non-payment behaviors, developing targeted collection strategies.
- Demonstrated a strong commitment to professional development by staying current on industry trends and relevant regulatory changes, ensuring compliance and continued success in collections efforts.
Direct Support Professional
Suburban Adult Services Inc.
09.2006 - 08.2016
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Education
High School Diploma -
Fillmore Central School
Fillmore, NYSkills
- Cocktail preparation
- Cash handling
- Inventory management
- Point of sale systems
- Customer service
- Team collaboration
- Time management
- Conflict resolution
- Sales reporting
- Relationship building
- Strong multitasking
- Clear and effective communication
- Patience and tolerance
Timeline
Bartender
Arcade Overseas Veterans Club
07.2019 - Current
Hair Salon Manager
Supercuts
06.2018 - 02.2019
Debt Collector Agent
Navient Department of Education
01.2017 - 10.2017
Direct Support Professional
Suburban Adult Services Inc.
09.2006 - 08.2016
Cosmetologist
Asha
06.2004 - Current
High School Diploma -
Fillmore Central School
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