Asha-lee Bertram
1448 Bogue Heights Drive, Bogue Village,Montego Bay
Summary
Proven professional with a track record of enhancing customer satisfaction and improving repayment rates, leveraging skills in debt recovery and empathy from roles at Conduent and Teleperformance. Demonstrates excellent communication and problem-solving abilities, significantly contributing to team and business success.
Offering positive attitude and quick learning capacity suitable for Collection Agent role. Brings ability to quickly understand financial regulations and adeptly handle conflict resolution and negotiation. Ready to use and develop communication and analytical skills in my role.
Energetic and solution-focused individual with knack for effective communication and problem-solving. Possesses strong negotiation skills and thorough understanding of financial principles, ensuring accurate debt collection and account management. Dedicated to achieving positive outcomes and fostering client relationships through strategic interactions.
Overview
13
13
years of professional experience
Work History
Collection Agent
Conduent
09.2022 - Current
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
- Improved debtor repayment rates by negotiating payment plans and settlements effectively.
- Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
- Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
Customer Service Representative
Teleperformance
05.2022 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Agent
Centerfield
09.2019 - 10.2020
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Collections Agent
C4 Global
03.2017 - 08.2019
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Customer Service Representative
Conduent
07.2014 - 02.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Collections Agent
Teleperformance
01.2013 - 06.2014
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Front Desk Receptionist
National Loss Adjusters
01.2012 - 01.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
High School Diploma -
Merlene Ottey High School
Pondside District, Ponside P.O, Hanover06-2011
Skills
- Goal oriented
- Debt recovery
- Assertiveness
- Financial aid
- Call center experience
- Patience and persistence
- Stress tolerance
- Teamwork
- Customer service
- Problem-solving
- Time management
- Excellent communication
Timeline
Collection Agent
Conduent
09.2022 - Current
Customer Service Representative
Teleperformance
05.2022 - 09.2022
Sales Agent
Centerfield
09.2019 - 10.2020
Collections Agent
C4 Global
03.2017 - 08.2019
Customer Service Representative
Conduent
07.2014 - 02.2017
Collections Agent
Teleperformance
01.2013 - 06.2014
Front Desk Receptionist
National Loss Adjusters
01.2012 - 01.2013
High School Diploma -
Merlene Ottey High School
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