Asha Magee
Bethany,OK
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Stow Associate
Amazon
Oklahoma City, OK
08.2021 - Current
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Performed daily cycle counts and audits to maintain accurate inventory records.
- Maintained cleanliness of work area by sweeping and mopping floors, emptying trash containers.
Customer Service Representative
Maximus Call Center
Hattiesburg, MS
07.2014 - 08.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
Bassfield High School
Bassfield, MS05-2014
Skills
- Product Knowledge
- Inbound and Outbound Calling
- Information Security
- Data Collection
- Complaint resolution
- Data Entry
- Call Management
- Medical terminology knowledge
- System implementation
- Technical Support
- Problem-solving abilities
Timeline
Stow Associate
Amazon
08.2021 - Current
Customer Service Representative
Maximus Call Center
07.2014 - 08.2021
High School Diploma -
Bassfield High School