Asha Muhammad
Charlotte,NC
Summary
Versatile professional with experience in dance, customer service, package handling, and serving. Skilled in choreography, conflict resolution, and maintaining a safe work environment. Bringing strong work ethic, effective communication, and a proactive approach to new opportunities.
Overview
8
8
years of professional experience
Work History
Dancer
Self-employeed
04.2019 - Current
- Picked up choreography moves easily and immediately incorporated changes in choreography or new moves by staying flexible.
- Developed strong relationships with fellow performers and production staff to foster a positive working environment.
- Enhanced students'' self-awareness, confidence, and self-esteem through engaging yoga activities.
- Increased overall client wellness through personalized yoga sessions focused on mental, emotional, and physical wellbeing.
Customer Service Representative
Percepta
01.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Package Handler
Amazon
01.2021 - 06.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
Server
Cypress of Charlotte
04.2016 - 11.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
West Charlotte High Xchool
Charleston, NC06.2017
Skills
- Stage presence
- Discipline
- Choreography
- Flexibility and Agility
- Effective Communication
- Audience Engagement
- Strong Work Ethic
- Cash Handling
- Exceptional customer service
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Patience and Empathy
- Age-Appropriate Activities
- Early Childhood Education
- Hygiene practices
Timeline
Customer Service Representative
Percepta
01.2023 - 07.2024
Package Handler
Amazon
01.2021 - 06.2022
Dancer
Self-employeed
04.2019 - Current
Server
Cypress of Charlotte
04.2016 - 11.2020
High School Diploma -
West Charlotte High Xchool
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