ASHA SEEMUNGAL

• Delivered exceptional customer service to premium ticket holders in Fenway Park's box sections, enhancing the VIP guest experience through knowledgeable, friendly support and attention to detail.

• Collaborated with food and beverage vendors to fulfill high-priority requests efficiently, helping maintain service flow and uphold Fenway Park's hospitality standards.

• Supported game-day operations including pre-event setup and post-game breakdown, while staying informed on team stats, schedules, and stadium policies to engage with fans and answer questions effectively.

• Coordinated and executed player signing events, ensuring seamless operations and enhancing fan engagement.
• Built and maintained strong relationships with athletes and agents for successful event collaborations.
• Oversaw logistics for event setup, scheduling, and promotional materials to maximize brand visibility.

• Led tours for diverse groups of 10-80, showcasing Boston's sports history and ensuring engaging, informative
experiences.
• Customized tour content for varied audiences, improving visitor engagement and satisfaction.
• Supported museum events and programs, contributing to an educational environment for sports enthusiasts.

• Managed front desk operations for a 267-room hotel, handling check-ins, check-outs, reservations, and guest requests while delivering local recommendations and personalized service.

• Resolved guest inquiries with professionalism, coordinated with housekeeping and maintenance to ensure room readiness, and upheld data privacy protocols for all transactions.

•Trained new front desk associates on customer service best practices, hotel policies, and reservation systems to maintain consistent service standards.

• Managed group bookings to ensure seamless organization of events and accommodations.

• Managed live streaming operations for the college athletic events using platforms to enhance game accessibility and audience engagement.
• Coordinated with production and broadcasting teams to ensure high quality streaming while troubleshooting technical issues in real time.
• Collaborated with athletic staff to develop streaming strategies to increase viewership and fan experience through our platforms.

• Assisted in executing game-day marketing activities to increase fan engagement and event participation.
• Captured live content for social media to boost online visibility and fan interaction.
• Coordinated promotional giveaways and halftime activities, contributing to a dynamic game atmosphere.