Asha Shepherd
Homewood,IL
Summary
Highly self-motivated professional individual seeking a challenging position in a medical field where I can use my interpersonal and administrative skills to provide excellent customer service. Provided patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures. Pulled patient charts, files information correctly info patient charts, and maintains filing system in database. Prepared charts to clinic and/or Practice specifications. Answered multiple lines, screens call, takes accurate and detailed messages for all calls including telephone encounters, directs calls to appropriate support staff Authorized to work in the US for any employer.
Overview
11
11
years of professional experience
Work History
Office Coordinator
Sole 2 Sole
11.2022 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks to promote organizational productivity.
- Tracked records, filed documents, and maintained client communication to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
Patient Service Representative
UChicago Medicine
01.2021 - 09.2022
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Documented and managed patient information in computer system.
- Obtained proper authorization and identification to release confidential medical records.
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
- Keep front desk clean, tidy and supplied with all the necessary supplies
- Greet, communicate with and welcome guests
- Answer all the customers' questions and address their complaints
- Answer all incoming calls, redirect them when needed.
Medical Clerk/Patient Service Associate
Family Christian Health Center
01.2020 - 08.2020
- Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures
- Schedules appointments according to Practice protocol
- Conveys schedule changes to appropriate staff
- Reviews next day's schedules and as directed, prints out physician schedules in advance of visits
- May assist patients with obtaining appointments at other physician and hospital sites and/or schedules lab or radiology testing
- Pulls patient charts, files information correctly info patient charts, and maintains filing system in database
- Prepares charts to clinic and/or Practice specifications
- Answers multiple lines, screens call, takes accurate and detailed messages for all calls including telephone encounters, directs calls to appropriate support staff
- Understands limits of responsibility by not providing medical advice to patients
- Performs all other duties/responsibilities as assigned.
Medical Records Technician
MMRA, MMRA, Inc
08.2016 - 06.2019
- Updated daily logs to track information movements
- Obtained information by contacting appropriate personnel or patients
- Maintained 100% compliance with all hospital and government regulations
- Wrote reports, emails, memoranda, letters and releases
- Logged all requests for medical records into spreadsheets
- Followed-up with insurance companies and individuals to resolve discrepancies
- Disseminated information to correct department, individual or outside location
- Maintained complete confidentiality in accordance with organization and legal requirements
- Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions
- Designed improved training procedures to help new staff acclimate quickly
- Entered patient insurance, demographic and health information into software and confirmed records
- Purged outdated files.
Medical Receptionist
Physician's Corporative
05.2013 - 06.2016
- Answer phones, collect payments, collect and update patient information, schedule appointments, and welcome clients
- Organize and prepare paper charts and enter data into Electronic Medical Records
- Process prescription refills, check for prior authorizations, medical records and patient documentation
- Knowledge of medical insurance (Medicaid, Medicare, HMO, PPO)
- Acknowledges and welcomes patients and visitors
- Informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of requires paperwork and waiting times
- Answers general questions about the facility: location, rest rooms, elevators, hours of operation, etc
- Ensures waiting area is clean, tidy, and have appropriate patient announcements and brochures
- As directed, conveys information to patients and/or visitors
- Assistants or calls for assistance with patients with ambulatory difficulties
- Verifies and/or updates demographic and health plan information
- Checks patients in and out of clinic.
Education
Diploma -
Tricco University
12.2019
Thornwood High School
Holland, South, IL05.2015
Skills
- Data entry
- Windows XP
- Internet
- Microsoft Word
- Spreadsheets
- Answering Phones
- Faxing
- Filing
- Calculator
- Customer Service
- Medical Records
- Athena
- Dentrix
- Epic
- Centricity
- EMR Systems
- HIPAA
- Dental Assisting
- Insurance Verification
- Medical Billing
- Medical Imaging
- Medical Receptionist
- Medical Scheduling
- Medical Office Experience
- Microsoft Access
- Dental receptionist
- One source (8 years)
- Recording histories
- Appointment confirmation
- Office administration
- Scheduling appointments
- Communication
- Reliable & trustworthy
- Customer service
- Team building
- Office Administration
- Schedule Coordination
- Administrative Support
- Scheduling
- File Organization
- Mail handling
- Meeting planning
Timeline
Office Coordinator
Sole 2 Sole
11.2022 - Current
Patient Service Representative
UChicago Medicine
01.2021 - 09.2022
Medical Clerk/Patient Service Associate
Family Christian Health Center
01.2020 - 08.2020
Medical Records Technician
MMRA, MMRA, Inc
08.2016 - 06.2019
Medical Receptionist
Physician's Corporative
05.2013 - 06.2016
Diploma -
Tricco University
Thornwood High School
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