Summary
Overview
Work History
Education
Skills
Timeline
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Asha Taylor

Farmers Branch,TX

Summary

Dedicated results oriented Customer Service Professional with over 10 yrs experience, with the ability to manage, and multi-task in high pressured environments, seeking a remote customer service position to leverage strong communication and problem solving skills in delivering outstanding service, strong oral and analytical skills, detail oriented, experienced in Microsoft, Excel and Outlook, a quick learner, experienced in customer relations and resolving customer issues.

Overview

16
16
years of professional experience

Work History

Administrative Assistant

All Hands Home Care
05.2019 - Current
  • Created smooth onboarding processes to help new hires initiate direct deposits and adjust to company policies, procedures and processes.
  • Completed required criminal, credit, or drug tests for new hires.
  • Collaborated with managers to identify and address employee relations issues.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Trained new hires in technology required to access company systems and complete job tasks.

Office Assistant

Exchange Ur Care
01.2015 - 04.2019
  • Plan and Coordinate meetings and assessments
  • Ensure that employees adhere policies and procedures.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Maintained and updated office/client records, both digital and physical.

Afterschool Facilitator

Choices Leadership Academy
11.2010 - 12.2014
  • Prepared after-school enrichment activities for children to encourage student participation.
  • Plan, prepare and implement activities
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.
  • Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
  • Conducted training courses for 30+ support staff to enhance understanding of industry best practices and company protocols.

Customer Service Representative

JCPenney
02.2008 - 04.2009
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Addressed customer account discrepancies and concerns.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Education

Associate of Applied Science - Business Administration And Management

Brookhaven College
Dallas, TX

High School Diploma -

Forest Hill Central High School
Ada, MI
06.2009

Skills

  • Time management and organizational skills for efficient remote work
  • Proficient in using customer software and CRMs
  • Strong problem solving decision making abilities
  • Remote team leadership
  • Cross functional collaboration
  • Database Entry/Management
  • Human Resources
  • Data Entry
  • Spreadsheet Development
  • Strategic planning and execution
  • Schedule Management
  • Process Optimization

Timeline

Administrative Assistant

All Hands Home Care
05.2019 - Current

Office Assistant

Exchange Ur Care
01.2015 - 04.2019

Afterschool Facilitator

Choices Leadership Academy
11.2010 - 12.2014

Customer Service Representative

JCPenney
02.2008 - 04.2009

Associate of Applied Science - Business Administration And Management

Brookhaven College

High School Diploma -

Forest Hill Central High School

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Asha Taylor