Asha Varughese
Doha,Qatar
Summary
Experienced Data Quality Associate with a strong background in data management, customer service, and administration. Skilled in data audits, Excel reporting. Proven Track record in resolving data issues, leading teams, and enhancing operational efficiency while ensuring compliance and high service standards.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Data Quality Associate
Hamad Medical Corporation
02.2021 - Current
- Conducts quality control activities on collected CRM data, requesting clarifications as necessary.
- Diagnose root causes of data quality errors and propose long-term solutions
- Conduct complex data quality audits employing advanced Excel to uncover potential data errors originating from CRM data.
- Developed Excel templates to identify logical errors in data collections. Documented data processes to ensure compliance and accuracy.
- Maintained comprehensive records of all data operations.
- Prepared and presented comprehensive Month-End and Year-to-Date (YTD) billing reports for senior management.
- Evaluates data collection processes to pinpoint areas for enhancement and proposes solutions to rectify deficiencies.
- Recommending data quality solutions, including automation of manual processes or development of new application for enhanced data handling.
Complaints Customer Service Coordinator
Hamad Medical Corporation
03.2015 - 02.2021
- Worked as Team Leader Support by managing shifts, guiding employees, assigning tasks, providing customer service, prioritising work, taking corrective actions, and updating records.
- Resolved customer queries and problems using effective communication, and providing step-by-step solutions.
- Developed team communications and information for meetings.
- Supervised & trained new contracted employees to keep on task for timely completion.
- Maintained records of all feedbacks and resolution activities to ensure 100% quality of services.
- An effective communicator to ensure all complaints are acknowledged in a timely manner and patients are kept informed throughout the complaint process
- Addressing and resolving patient complaints empathetically and professionally.
- Handling HMC web portal & Covid - 19 queries , health care surveys & trainings.
- Assignment of daily workload.
- Shift/floor management, answering agent queries.
- Providing administrative support to the team, when required.
- Monitoring the inbound calls SLA’s and breaks during shifts.
Customer Service Representative
Ooredoo
05.2010 - 03.2015
- To interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints.
- To help people decide what types of products or services would best suit their needs.
- Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
- Understand the impact of attitude in handling calls professionally.
- Effectively deal with job stress, angry callers, and upset customers.
Administrative Assistant - Marketing
Sigma Paints
07.2009 - 08.2009
- Involved in handling all types of administrative and marketing jobs required for the launch of their new product ‘Sigma Nano Paint’.
- Contact follow-ups on sales prospects.
- Support staff in assigned projects.
- Coordinate with marketing groups to facilitate functions.
Administrative Assistant - Technical Infrastructure
Qatar Airways
05.2007 - 03.2008
- Types a variety of materials such as reports and circulars in English, obtains the appropriate signatures and dispatches accordingly.
- Drafts letters from brief notes or oral instructions.
- Preparing gate passes both Emiri and Airport for various subcontractors contracted by the company.
- Stores approved documents and files documents for future reference.
- Receives incoming mail, sorts, registers receipt, stamps date and distributes to addresses.
- Prepares outgoing mail for dispatch and maintains daily master file of incoming and outgoing correspondence.
- Answers the telephone, connects callers as necessary, takes and conveys messages.
- Arranges for appointments ensuring relevant papers etc. are available for meetings and answers general queries.
- Receives departmental visitors, determines purpose of visits and advises supervisor concerned.
- Takes messages or deliveries and/or arranges for alternative appointments.
- Carries out other similar or related duties such as making photocopies, maintaining appointments diary, monitoring and updating the stock of departmental stationery.
Financial Advisor - Bancassurance Dept
Doha Bank
09.2006 - 05.2007
- Company Overview: Doha Bank is one of the major leading insurance & investment companies.
- Marketing one of the major leading insurance & investment companies (Birla sun life, EFU-Pakistan, Alico, Aviva-India).
- Making daily sales activity reports to the Department Head.
- Arranging meetings with all Top Management level people in highly reputed companies for Group Insurance.
- To assist all nationalities for their financial needs.
- Opening of customer accounts.
- Following with all the customers for the due payments and liabilities.
- Doha Bank is one of the major leading insurance & investment companies.
Education
Bachelors - Commerce
C.M.S College
India03.2006
Higher Secondary Education -
M.E.S Indian School
Doha Qatar04.2003
Skills
- Strong customer support skills
- Focused Approach
- Team Player
- Good Communication
- Performance Oriented
- Effective communication with diverse audiences
- Proficient in managing multiple tasks
Websites
Accomplishments
- Certificate of Appreciation (CPESE) for Best Performance in HMC.
- Certificate for Trainings- WOW, WOO, WOC, WOS. In Hamad Medical Corporation.
Certification
- Data Quality Certificates, Hamad Medical Corporation
- Call Quality Certificates, Hamad Medical Corporation
- Certificate of Appreciation (CPESE) for Best Performance for year
Languages
English
Malayalam
Hindi
Personal Information
- Passport Number: C6799720
- Date of Birth: 16/05/1985
- Nationality: Indian
- Driving License: Valid Qatari Driving License
- Marital Status: Single
- Visa Status: Transferable visa
Timeline
Data Quality Associate
Hamad Medical Corporation
02.2021 - Current
Complaints Customer Service Coordinator
Hamad Medical Corporation
03.2015 - 02.2021
Customer Service Representative
Ooredoo
05.2010 - 03.2015
Administrative Assistant - Marketing
Sigma Paints
07.2009 - 08.2009
Administrative Assistant - Technical Infrastructure
Qatar Airways
05.2007 - 03.2008
Financial Advisor - Bancassurance Dept
Doha Bank
09.2006 - 05.2007
Bachelors - Commerce
C.M.S College
Higher Secondary Education -
M.E.S Indian School
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