Dynamic and results-driven Human Resources executive with nearly 17 years of progressive federal service marked by strategic advancement from consultant to senior leadership roles. Demonstrated expertise in leading enterprise-level HR operations, driving workforce transformation, and implementing talent strategies across complex, multi-facility networks. Proven success in developing network and local-level policies, standard operating procedures, and best practices that elevate operational efficiency, regulatory compliance, and service delivery. Recognized for leveraging data analytics, organizational development, and strategic advisory skills to resolve high-impact challenges, optimize human capital performance, and shape future-ready workforces. A trusted leader with a strong track record in succession planning, team development, and executive-level decision support.
Provides strategic oversight and executive partnership to the Western States Network Consortium (WSNC) Workforce Readiness Training Program, operating under Human Resources Operations. This initiative encompasses 22 first-level supervisors and 2 Senior HR Advisors, with direct technical and administrative supervision provided to all first-line leaders. Responsible for the development and execution of work plans, competency frameworks, and performance evaluations, ensuring operational excellence and alignment with national HR standards.
Serves as the reviewing official for evaluations of supervisory and non-supervisory employees, ensuring consistency in performance management and fostering a culture of accountability and development across the region.
Actively collaborates with five Veterans Healthcare Network Human Resources Officers (HROs), functioning as a key strategic advisor and conduit of enterprise-level insight. Assesses regional talent demands and workforce readiness across Human Resources Management Services (HRMS), driving data-informed decisions that enhance system-wide capacity and performance.
Leads and galvanizes a high-performing team of HR professionals whose work directly supports national HR programs and initiatives. Provides expert technical guidance in navigating complex HR policies, federal regulations, and procedural directives, while simultaneously developing innovative frameworks that enhance service delivery, compliance, and workforce effectiveness.
Utilizes advanced data analytics to monitor performance trends, identify operational outliers, and proactively forecast risks and barriers to service delivery. Translates data insights into actionable strategies that eliminate bottlenecks and improve efficiency across HR functions.
Recognized for the ability to solve complex human capital challenges through the design and implementation of alternative solutions rooted in operational need and strategic foresight. Designs and implements internal HR programs and enterprise-level workforce development strategies focused on strengthening organizational capability, enhancing staff competencies, and ensuring readiness for future challenges.
Works closely with senior and executive leadership across Human Resources Management Services (HRMS) to design, implement, and evaluate organizational policies, operational systems, and workforce transformation strategies. Applies both qualitative and quantitative data analysis to inform action planning, enhance HR product delivery, and improve overall process efficiency.
Leverages HR metrics, organizational data, and enterprise-wide dashboards to identify trends, conduct root cause analyses, and propose strategic, evidence-based solutions that address performance outliers—such as time-to-hire delays and workforce capacity challenges—and drive measurable improvements across the Network and facility levels.
Provides expert guidance in stakeholder management, designing and deploying customer-facing HR deliverables that enhance internal service delivery and advance the business acumen of HRMS. Collaborates with program managers and HR executives to co-develop targeted, high-impact solutions rooted in systems thinking and data-driven problem-solving.
Leads efforts in developing visual and data-driven process improvement tools, including performance dashboards and organizational diagnostics that identify and clarify HR bottlenecks, inefficiencies, or structural concerns. Participates in VISN and facility-level leadership meetings, contributing strategic HR insight and shaping decisions tied to human capital performance.
Supports the execution of organizational restructuring and workforce reshaping efforts, aligning HR operations with VHA, OPM, VA, and VISN mandates. Champions implementation of HR modernization initiatives and redesigns operational structures to streamline and standardize enterprise HR functions.
Partners with external and internal stakeholders—including national-level HR experts—to develop tools and frameworks for workforce analysis, forecasting, program evaluation, compliance, and strategic planning. Ensures alignment with the Voice of the Customer model, embedding frontline feedback into scalable, sustainable HR solutions.
Leads and performs complex operational audits and evaluations, utilizing advanced analytical techniques to assess program effectiveness, identify resource inefficiencies, and ensure HR compliance. Coordinates with internal review teams and supports national oversight reviews conducted by entities such as the Office of the Inspector General (OIG) and the Government Accountability Office (GAO).
Actively contributes to high-level briefings, cross-functional working groups, and executive committees focused on HR modernization, policy development, and workforce alignment across VISN 19 and the broader enterprise.
Served as an Executive Recruitment Supervisor, providing enterprise-level advisory services, operational oversight, and strategic HR leadership across national and network HR functions. Led a team of HR consultants delivering high-impact human capital solutions, while working directly with the Chief Human Resources Officer (CHRO) to address complex, sensitive, and high-visibility challenges tied to executive recruitment, national programs, and workforce compliance.
Provided expert analysis and resolution of regulatory, procedural, and policy-based issues, including the development of strategic tools, workflows, and visual dashboards that clarified operations and supported executive decision-making. Oversaw compliance with VA, VHA, and federal HR directives, while also designing program guidance that aligned executive recruitment efforts with organizational priorities.
Delivered comprehensive data analysis, synthesizing statistical and narrative reports to monitor trends, uncover root causes of persistent issues, and implement corrective action. Maintained a high standard of operational accuracy and efficiency in all HR deliverables.
Demonstrated leadership in employee relations and performance management, including conflict resolution, coaching, discipline recommendations, and professional development planning. Facilitated internal mediation to strengthen team dynamics and improve morale, while optimizing team capacity through effective workload evaluation and leave administration.
Designed and delivered workshops and HR frameworks that standardized service delivery across executive HR operations. Enhanced the strategic capabilities of HR Specialists by identifying innovation opportunities, special projects, and talent solutions that improved program outcomes and organizational performance.
Served as a key strategic advisor and deputy to the Chief Human Resources Officer, providing executive-level guidance and direction to both Human Resources Management Services (HRMS) staff and senior Medical Center leadership. Led the implementation and interpretation of VHA Central Office (VACOMSN) and local HR policies, ensuring consistency, compliance, and alignment with national standards.
Oversaw the rollout of new HR processes, offering technical oversight and process guidance to staff to ensure proper application and execution. Assessed and enhanced the effectiveness of HR service delivery, developing and refining customer-centered processes that elevated the HR function’s value to leadership and operational stakeholders.
Conducted strategic evaluations of workforce utilization and internal service models, contributing innovative solutions to improve HR efficiency, compliance, and alignment with mission goals. Led major enterprise-level projects, including the Human Capital Management Assessment and the Workforce Succession Plan, which informed long-term organizational planning and readiness.
Acted as the Chief of HRMS during the absence of the HRO, where I addressed complex, high-risk issues, resolved policy conflicts, and led staff through change management initiatives. Served as the principal HR advisor to senior leaders, offering executive consultation on workforce planning, regulatory requirements, and systems optimization.
Directed the development and delivery of training and knowledge transfer tools to support change initiatives, ensuring HR staff and stakeholders were equipped with resources that strengthened organizational adaptability and service delivery excellence.
Note: This position was nationally decommissioned due to structural realignment within VHA’s HR framework.
Selected for a highly competitive, senior-level leadership development program designed to cultivate executive readiness within the federal HR landscape. Served with full Leadership and operational authority, overseeing HR operations across key functional areas, including Employee & Labor Relations, Recruitment & Placement, Classification, and Performance Management.
Worked under the general direction of the Chief of HRMS to develop and execute short- and long-term strategic plans, support enterprise HR initiatives, and implement continuous improvement strategies across service lines. Directed subordinate supervisors and HR teams to ensure delivery of timely, compliant, and mission-aligned human capital solutions.
Provided performance counseling, evaluated workload quality, and submitted personnel actions and corrective measures to senior leadership for final determination. Championed cross-training initiatives and capability-building workshops tailored to evolving workforce needs and observed skills gaps, fostering a culture of continuous learning and operational resilience.
Collaborated closely with executive leadership, service chiefs, and external stakeholders, delivering expert advisory services on complex policy interpretations, precedent cases, and workforce strategies. This role served as a critical leadership bridge in my succession path—demonstrating my readiness to lead enterprise HR operations.