A'Shaive'r Malveaux
Houston,TX
Summary
Dedicated Supervisor with 3 years experience leading a diverse team of employees. Collaborative leader and hard worker with excellent verbal and written communication skills. Exceptional listening and sound judgement skills required for conflict resolution. Detail oriented with outstanding analytical skills. Successful at engaging and mentoring employees to meet and exceed company goals. Ambitious Sales Support Manager recognized for exceptional leadership skills and for exceeding sales goals. Excellent communicator and key contributor to hiring processes, maximizing highly-qualified candidates on teams. Self-motivated and driven to succeed. Determined Sales Support Manager versed in providing sales teams with knowledge and resources needed to reach objectives. Offering 2 years of sales expertise coupled with dedication to exceeding company-defined sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Sales Support Supervisor
Dr. Green Collaborative
Houston, TX
12.2020 - 09.2022
- Established training and development of administrative employees towards career advancement.
- Managing of administrative schedules and approval of time cards.
- Process and monitor payroll issues when needed.
- Delegate assignments and manage work flow for employees.
- Complete performance evaluations quarterly and annually.
- Monitor of employee performance and provide training where needed.
- Performed hiring and training of new employees
- Coaching and assist with problem resolution.
- Provide assistance to administrative staff with difficult internal and external customer calls.
- Support to Sales Support Manager with gathering information for compilation of complex reports.
- Compared vendor prices and negotiated for optimal savings.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Developed solutions to sales challenges and maximized business opportunities.
Sales Support Representative
Nurturters At Heart
Houston, TX
03.2020 - 12.2020
- Initiated communications with sales leads via on site visits, phone call and electronic mediums, providing information on promotions and approved special offers.
- Recorded and analyzed sales trends and coordinated with Sales Support Representative to assist with development of sales strategies.
- Performed data entry for sales figures, metrics and other customer data, maintaining information in organized and accessible manner.
- Educated customers on features of ordered merchandise to promote understanding of products.
- Tackled customer concerns and responded to inquiries within 1 hour to provide immediate issue resolution.
- Responded to customer inquiries for scheduling of meetings, sales appointments and order status follow-up.
- Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Assisted customers with sales needs such as inventory and shipping questions.
- Created and processed orders and reviewed pending orders to verify adherence to fulfillment schedule.
Marketing Events Coordinator
J.Joseph Contractors
Houston, TX
07.2018 - 07.2019
- Identified issues, analyzed information and provided solutions to problems.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained exacting standards of quality and performance.
- Tracked, monitored and recorded all expenses, including purchases, overtime and maintenance costs.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Assisted with onboarding new clients and securing paperwork completion.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled assignments independently with good judgement and critical thinking skills.
Customer Service Representative
AT&T Call Center
Houston, TX
03.2015 - 06.2017
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Jesse H. Jones
Houston, TXUniversity of Houston
Houston, TXHouston Community College
Houston, TXSkills
- Leadership
- Critical thinking
- Problem solving
- Conflict resolution
- Ability to delegate
- Analytical
- Listening
- Interpersonal communication
- Training and development
- Dedicated and consistent
- Time sensitive
- Sales processes
- Sales and marketing
- Business Development
Additional Information
Houston Area Urban League
Assisted orchestrating some events in Houston
Timeline
Sales Support Supervisor
Dr. Green Collaborative
12.2020 - 09.2022
Sales Support Representative
Nurturters At Heart
03.2020 - 12.2020
Marketing Events Coordinator
J.Joseph Contractors
07.2018 - 07.2019
Customer Service Representative
AT&T Call Center
03.2015 - 06.2017
High School Diploma -
Jesse H. Jones
University of Houston
Houston Community College
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