ASHAKI BROWN
Customer Relations
Fridley,MN
Summary
- Conscientious Administrator with over 10 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
UCare Of Minnesota
Minneapolis, Minnesota
09.2018 - Current
- Apply knowledge of UCare's business, products, members and operations to accurately and effectively fulfill member service requests and inquiries.
- Demonstrate and maintain thorough and complete working knowledge of appropriate UCare information management systems.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Interpret member eligibility and coverage through thorough knowledge of contracts, policies and procedures.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
National Accounts Monitoring Specialist
Stanley Security Solutions
Plymouth, MN
01.2017 - 08.2018
Office Manager
Alliance Wellness Center
Bloomington, MN
06.2016 - 12.2016
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Store Manager
Sears Parts Direct
Brooklyn Center, MN
10.2015 - 10.2016
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Sales Associate Shift Lead
City Of Brooklyn Center
Brooklyn Center, MN
04.2013 - 10.2015
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Trained new employees on customer service, money handling and organizing strategies.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Department Manager
Walmart
Brooklyn Center, MN
09.2012 - 03.2013
- Deep insight into identifying customers' problems quickly and providing effective, immediate solutions to ensure total satisfaction.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Server/Hostess
AMF Bowling Center
Brooklyn Center, MN
09.2010 - 09.2012
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Checked identification to enforce age regulations for alcoholic beverages.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Education
No Degree - Business Management, Political Science
Brown Community College, And Technical College
Minneapolis, MNSkills
Creative problem solving
Effective workflow management
Customer Relations
Excellent time management skills
Adherence to high customer service standards
Administrative Support
Inter-department collaboration
Process improvement specialist
Complaint resolution
Staff Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Collaborated with Public Affairs to deliver food to people who were experiencing food scarcity.
- Member of "Ucare Care Crew" for 2 years creating employee focused activities online and in person.
Timeline
Customer Service Representative
UCare Of Minnesota
09.2018 - Current
National Accounts Monitoring Specialist
Stanley Security Solutions
01.2017 - 08.2018
Office Manager
Alliance Wellness Center
06.2016 - 12.2016
Store Manager
Sears Parts Direct
10.2015 - 10.2016
Sales Associate Shift Lead
City Of Brooklyn Center
04.2013 - 10.2015
Department Manager
Walmart
09.2012 - 03.2013
Server/Hostess
AMF Bowling Center
09.2010 - 09.2012
No Degree - Business Management, Political Science
Brown Community College, And Technical College