Ashaki Davis
New York,NY
Summary
CAREER summary Operations Manager with 15+ years of experience working to improve performance of organizations serving thousands of individuals each year. Adept at collaborating with others while ensuring high-quality services and programs. Career history of training and supervising staff, promoting adherence to organizational policies and industry standards.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Operations Manager
Buy Smart Distributors St
05.2015 - 11.2021
- Oversaw setup and merchandising of in-store displays, promoting seasonal product offerings to maximize sales
- Interfaced with senior staff, visual merchandisers, and sales associates to promote alignment with corporate standards
- Supervised team of staff, providing training on client service best practices to increase sales and customer retention rates.
Staff Supervisor
Aviation Services Of Grenada
08.2010 - 01.2015
- Created, modified, and confirmed reservations for customers on scheduled airline flights, providing information regarding flight cancellations, schedule changes, inventory restrictions and embargoes
- Reviewed and verified documentation including passenger identification prior to selling and issuing tickets for travel
- Led pre-flight inventory checks
- Trained and supervised new employees
- Completed FAA-certified training covering safety procedures for specific aircraft, as well as medical training in CPR protocol, defibrillator usage, and first aid administration.
Customer Service Representative
Aviation Services of Grenada
08.2000 - 08.2010
- Promoted the highest caliber of safety and efficiency for airline generating over 5 million in yearly revenue
- Communicated with diverse populations including unaccompanied minors, promoting integrity of passenger services for global airline
- Created, modified, and confirmed reservations for customers on scheduled airline flights, providing information regarding flight cancellations, schedule changes, inventory restrictions and embargoes
- Led pre-flight inventory checks, calculating
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
HHA
People Care Inc
09.2023 - Current
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Education
High School Diploma -
Boca Secondary School St
Skills
- Progress Documentation
- Behavioral Management
- Care Plan Management
- Care Plan Assessment
Wheel chair assistance
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result through effectively helping with Task.
Certification
Operations Management | Budget and Cost control | Training Initiatives | Staff Development | Supply Chain Management | Client Relationships | Marketing Initiatives | Payroll Administration
Additional Information
- Awards & Recognitions , Recipient of Home Health Aide Certification award for academic abilities from Boldvision. Recipient of Personal Care Assistant Certification award for academic abilities from Boldvision. Recipient of Newborn Care Specialist award for academic abilities from Absolute Best Care Agency.
Timeline
HHA
People Care Inc
09.2023 - Current
Operations Manager
Buy Smart Distributors St
05.2015 - 11.2021
Staff Supervisor
Aviation Services Of Grenada
08.2010 - 01.2015
Customer Service Representative
Aviation Services of Grenada
08.2000 - 08.2010
High School Diploma -
Boca Secondary School St
Operations Management | Budget and Cost control | Training Initiatives | Staff Development | Supply Chain Management | Client Relationships | Marketing Initiatives | Payroll Administration
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