A’Shalia Charles
Jeanerette
Summary
Highly Motivated and adaptable individual seeking an entry-level customer service position in a remote work environment. Eager to utilize strong communication skills and passion for helping others to provide excellent service and support to customers. Leveraging strong organizational skills, I significantly contributed to maintaining high standards of sanitation and product presentation, ensuring customer satisfaction and adherence to health guidelines
Overview
6
6
years of professional experience
Work History
Direct Service Worker Caregiver
DSW
10.2022 - Current
- Follow the client’s plan of care and implement client’s goals
- Report and document all incidents immediately and refusal of care
- Complete accurate and timely progress notes/time-sheets
- Clock in/out of the Electronic Verification System
- Maintain client’s confidentiality and rights at all times
- Maintain the client’s home to ensure it is clean, safe, and comfortable
- Assist client with maintaining their health and safety
- Promote/Assist/Teach the client personal hygiene tasks
- Assist/Monitor/Instruct client with: Meal Preparation, Food Storage, and Clean-up; Grooming/bathing; Housekeeping; Laundry; Toileting
- Medication/Appointment Reminders
- Transport Client to/from medical appointments/ grocery shopping/community outings
Support Lead
Five Below
01.2023 - 12.2024
- Expected to model leadership behaviors and act as a manager on duty during your shifts
- This includes setting high standards for customer service, training and developing staff, and ensuring that all operational procedures are followed
- Fostered a collaborative environment within the support team at Five Below
- Greet customers, assist with request, and resolve complaints
- Loading and unloading materials, ensuring the safety of goods being moved, and maintaining freight records
- Restock and organize merchandise on the sales floor
- Resolve customer complaints and issues in a timely and professional manner
Security Official
Lofton Security
01.2023 - 12.2024
- Conduct hourly foot patrols of the site—front, rear, and sides—to prevent unauthorized entry, vandalism
- Prevent unauthorized persons from accessing the building and site (including gas pumps, equipment, garbage corral areas)
- Prevent trespassing, theft & vandalism
- Follow company policies, post orders and client instructions
- Be highly visible & do walking patrols of property
- Alert law enforcement when a crime or emergency occurs
- Work all hours assigned
- Other tasks as they are assigned
- Be polite & professional
Ticket Booth Attendant
Republic Parking System
11.2023 - 04.2024
- As a primary point of guest service contact, tasks will be performed in a welcoming and professional manner
- Coordinating daily operations of Season Pass/Ticket booth
- Knowledge of all current products, promotions and procedures
- Promote and sell our products, cash out and assist with staff cash outs
- Present a pleasant attitude and help with problems related to guest's needs
- Act as communications conduit between line staff and manager
- Keep records and logs up to date
- Ensure positive, accurate, prompt, and courteous service, while helping guests select products that best suits their individual needs
Server
Fezzo's
Lafayette
09.2023 - 03.2024
- Prepared drinks according to standard recipes.
- Accurately recorded orders on cash register and point-of-sale system.
- Took orders from customers accurately and in a timely manner.
- Greeted guests and provided menus.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
Machine Operator
Safe Source Direct
02.2022 - 11.2023
- Monitor machine operation and packaging equipment to ensure #1 product is produced and delivered to our customers.
- Conduct quality checks on products to guarantee all specs are in product range.
- Effectively communicate with team and leaders on daily goal.
- Ensure workstation is clean and clear of all safety hazards.
Customer Service
Burger King
01.2019 - 12.2019
- Greeted customers with a friendly and welcoming demeanor
- Took customer orders accurately and efficiently, both in-person and via drive-thru
- Answered customer inquiries regarding menu items, ingredients, and allergens
- Prepared food items according to established recipes and procedures
- Operated cash register and processed transactions accurately
- Maintained cleanliness and organization of work area, including dining area and restroom
- Collaborated with team members to ensure smooth operations during busy periods
- Followed food safety and sanitation guidelines to maintain a safe and clean environment
Education
Sterile Processing Technician -
Unitech Training Academy-Lafayette
Lafayette04.2025
Skills
- Remote work proficiency
- First Aid
- Customer facing
- Time management
- Empathy and patience
- Active listening
- Exceptional communication
- Adaptability
- Technical proficiency
- Customer service
- Food preparation
Timeline
Ticket Booth Attendant
Republic Parking System
11.2023 - 04.2024
Server
Fezzo's
09.2023 - 03.2024
Support Lead
Five Below
01.2023 - 12.2024
Security Official
Lofton Security
01.2023 - 12.2024
Direct Service Worker Caregiver
DSW
10.2022 - Current
Machine Operator
Safe Source Direct
02.2022 - 11.2023
Customer Service
Burger King
01.2019 - 12.2019
Sterile Processing Technician -
Unitech Training Academy-Lafayette