Ashana Bush

Articulate the nonprofit's vision.

• Build alignment across the organization.
• Serve as what I like to call the “Chief of Enthusiasm and Optimism.” Embrace ambiguity.
• Major role in the hiring process. Aware of group dynamics, and foster healthy differences of opinion.
  Ask hard questions.
• Able to navigate or avoid dysfunctional conflict (personal and emotional), while embracing functional conflict (professional and healthy disagreement about strategy and direction).
• Help ensure the organization operates correctly and functionally. This means vendors and staff get paid, obligations are met, meetings aren’t missed, and you have safe working conditions, or physical space for your service population.
• Help ensure proper hardware and software are in place for fundraising, collaboration, document creation and storage, communication, productivity, and record-keeping.
• Creating and maintaining policies to ensure the use of the most relevant and efficient technology, and planning/budgeting for upgrades needed for future success.
• Periodic evaluation of volunteers.
  Planning and organizing events, including site selection, logistical arrangements, purchasing supplies, promoting events, scheduling, and being the primary point of contact for the event.
• Fundraising.
• Community outreach activities.
• Managing the volunteer database.
• Other administrative and management duties, as assigned.
• Recruited, hired and trained staff members to ensure that operational goals were met.
• Organized events such as webinars, conferences, trade shows or other promotional activities.
• Managed crises and unexpected challenges, ensuring minimal impact on business continuity.
• Built relationships with key stakeholders in industry associations to promote brand visibility.

• Cultivate relationships built on trust, respect, empathy, mutual experience, and choice
• Offer support through validation, encouragement, empowerment, and highlighting strengths
• Sharing my own personal experience (when appropriate) to inspire hope
• Recognizing a person's personal beliefs, cultural values, previous experiences, and individual needs
• Serving as a role model, mentor, advocate, and motivator to individuals in recovery from substance use disorders
• Providing emotional support and empathy to those in recovery from mental health issues, substance use, or trauma
• Facilitating peer support groups and creating a safe environment for sharing experiences
• Developing recovery plans and coping strategies with clients
• Inspiring hope and dispelling myths about mental health conditions and substance use disorders
• Assist with case management support such as job searching, housing search, vital statistics applications, applying for public assistance

• Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
• Consulted and collaborated with other professionals to provide continuity of patient-family care.
• Answered questions and responded to inquiries to deliver high level of service to patients.
• Monitored client progress and updated case files accordingly.
• Maintained accurate records and documented client data in company databases.
• Responded promptly to inquiries from agencies or individuals regarding case status or services provided by the program.
• Collaborated with social workers to support patients.
• Safeguarded patient privacy with strict adherence to HIPAA protocols.
• Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
• Connected individuals with relevant community resources and coordinated referrals.
• Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.