Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ashana Doorsammy

Orlando

Summary

Dynamic professional with a proven track record at MarineMax, excelling in brand marketing and customer support. Adept at enhancing brand identity through innovative social media strategies and fostering exceptional client relationships. Detail-oriented and adaptable, I leverage strong communication skills to drive engagement and achieve results in fast-paced environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Receptionist/Brand Marketing and Social Media

MarineMax
Orlando
03.2023 - 04.2025
  • Enthusiastic and customer-focused professional eager to contribute to MarineMax's reputation for exceptional service.
  • Provide knowledgeable assistance to clients and visitors within the marine environment.
  • Excellent communication and organizational skills, ensuring smooth interactions and a positive experience for everyone.
  • Creative and digitally savvy individual with experience in developing and executing brand marketing initiatives and managing social media presence.
  • Possesses excellent communication and organizational skills honed through front-office experience, ensuring seamless administrative support while contributing to enhanced brand awareness and customer engagement.

Patient Care Coordinator

BioPlus Specialty Pharmacy
Altamonte Springs
11.2022 - 03.2023
  • Ensuring that patients receive the care they need and that they understand their medical condition; medications, and other instructions.
  • Coordinate patient-care services reduce costs by reducing duplication of services.
  • Coordinated schedules for doctors and hygienists.
  • Ensured provider schedule was appropriately scheduled to maintain production goals.
  • Presented treatment plans and educated patient's on needed treatment as well as explaining insurance benefits and their estimated out of pocket cost.
  • Follow HIPAA guidelines for the management of patient privacy and confidentiality.

Data Entry/Accounts Payable

Transaction Data Systems
Orlando
11.2021 - 10.2022
  • Entered data into Microsoft Excel and validated information from 70+ monthly applications and related source documents following specified guidelines.
  • Resolved payment issues and followed up on vendor inquiries to bring the company 100% up-to-date with all bills.
  • Updated and reconciled vendor files and statement each month, communicating with vendors within 1 business day regarding discrepancies.

Patient Care Coordinator

AllianceRx Walgreens Prime Specialty
Orlando
01.2020 - 11.2021
  • Ensuring that patients receive the care they need and that they understand their medical condition; medications, and other instructions.
  • Coordinate patient-care services reduce costs by reducing duplication of services.
  • Coordinated schedules for doctors and hygienists.
  • Ensured provider schedule was appropriately scheduled to maintain production goals.
  • Presented treatment plans and educated patient's on needed treatment as well as explaining insurance benefits and their estimated out of pocket cost.
  • Follow HIPAA guidelines for the management of patient privacy and confidentiality.

Customer Service Associate

IKEA Olrando
Orlando
05.2019 - 06.2020
  • Managing transaction in a swift and professional manner, but also providing positive customer service experience that strengthens our position as a home furnishing store.
  • Good communication and problem solving skills, computer aptitude.
  • Processed credit card payments, instillation, and home delivery set-up payments.
  • Provide product information and demonstration, specifically for items that need to be installed or constructed.
  • Assist customers in making informed buying decisions by ensuring that they understand installation instructions and use of items that they are interested in.
  • Inform customers about different discount options and deals, and lead them through the purchasing process.
  • Arrange for home and office deliveries to be made, and ensure that appropriate follow-up is performed.
  • Provide customers with information on aftersales services.

Pharmacy Service Representative

CVS Health Specialty
Orlando
12.2017 - 04.2019
  • Verified patient's eligibility, completed insurance change and communicated patient's coverage information. Processed copay and collection payments.
  • Cleared all patient's rejected claims to ensure shipment on patient's medication at a timely manner.
  • Requested prior authorization pro-actively.
  • Assisted with training and new incoming employees.
  • Responded to all customer calls in a professional manner.
  • Evaluated claims reimbursed to the pharmacist against the pharmacy's prescriptions records and analyzed discrepancies.

Sales support generalist/TAP Supervisor

Victoria Secrets
Winter Garden
12.2016 - 12.2017
  • Drives sales growth by flexing into multiple areas of the store including selling, cashiering, processing, replenishing, setting floorsets and/or cleaning. Serving the customer is always top priority regardless of work area.
  • Leading sales floor environment to drive top of the line sales and performance.
  • Maintain a focus driven mindset around customer loyalty and retention in sales floor and cash wrap.
  • Assist in CSL in fitting rooms to help support bra business.
  • Trained associates in new roles with a focus on building individual and team performance.

Sales Floor Team Leader/Guest Service Supervisor

Target Corporation
Altamonte Springs
11.2014 - 11.2016
  • Drive timely execution of all sales floor operational processes in $50MM/Year Big Box Retail Store.
  • Monitor team zones throughout the sales floor ensuring that company brand and merchandise is consistent to plan.
  • Manage team to ensure that ad sets, sales plans, transitions, revisions, and visual presentations are completed in a timely manner.
  • Ensure that Guest Service Team offered that appropriate options to assist each guest.
  • Resolved guest questions, problems, and complaints in a fast friendly and courteous manner.
  • Assisted in creating weekly team schedules, service reports, and various administrative duties.
  • Actively promoted all loyalty drivers for Target brand inside store including Target Red card, Target Cartwheel, Online Store Pick Up/Ship to Store, Gift Registries, Giftcards, and all Rewards Programs.

Guest Service Team Member/Cashier

Target Corporation
Orlando
10.2012 - 10.2014
  • Managed returns, guest questions, problems, and concerns at the Service Desk to ensure that Guest had the best options possible.
  • Greeted Guest with a smile and ensured that their store and check out experience was amazing and that their needs were fulfilled.
  • Drove company loyalty programs to ensure that the guest would come back and make the store their shopping destination.
  • Modeled Fast, Fun, and Friendly behavior to make the guest feel at home and ensure they had a wonderful shopping experience.

Shift Lead/Cashier

Cold Stone Creamery
Orlando
01.2012 - 09.2012
  • Leading the team in customer service and driving sales.
  • Daily Clerical Duties- Filing, Faxing, Payroll, and various other admin assignments.
  • Preparing and securing the Night Deposit.
  • Ensuring team goals were met on and daily and weekly basis.

Education

High school or equivalent -

Skills

  • Sales
  • Brand identity
  • Brand Marketing
  • Customer support
  • Data entry
  • Accounts payable
  • Microsoft Access
  • Accounts receivable
  • Analysis skills
  • Guest Service
  • Team training
  • Strategizing
  • Operations
  • Supervision
  • Achieving results
  • Customer service
  • Social media management
  • Scheduling appointments
  • Team collaboration
  • Telephone etiquette
  • Scheduling and calendar management
  • Detail-oriented
  • Document management
  • Adaptability and flexibility

Certification

Driver's License

References

References available upon request.

Timeline

Receptionist/Brand Marketing and Social Media

MarineMax
03.2023 - 04.2025

Patient Care Coordinator

BioPlus Specialty Pharmacy
11.2022 - 03.2023

Data Entry/Accounts Payable

Transaction Data Systems
11.2021 - 10.2022

Patient Care Coordinator

AllianceRx Walgreens Prime Specialty
01.2020 - 11.2021

Customer Service Associate

IKEA Olrando
05.2019 - 06.2020

Pharmacy Service Representative

CVS Health Specialty
12.2017 - 04.2019

Sales support generalist/TAP Supervisor

Victoria Secrets
12.2016 - 12.2017

Sales Floor Team Leader/Guest Service Supervisor

Target Corporation
11.2014 - 11.2016

Guest Service Team Member/Cashier

Target Corporation
10.2012 - 10.2014

Shift Lead/Cashier

Cold Stone Creamery
01.2012 - 09.2012

High school or equivalent -

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Ashana Doorsammy