Ashaneyia Tilghman
Atlanta,GA
Summary
Seasoned Financial Advisor and Assistant Store Manager with a proven track record at Nelnet Student Loan Services, enhancing customer satisfaction and increasing sales by 20%. Expert in developing financial plans and conflict resolution. Skilled in decision-making and customer service, ensuring high levels of client trust and team efficiency.
Overview
4
4
years of professional experience
Work History
Financial Advisor
Nelnet Student Loan Services
Lincoln, NE
10.2023 - 12.2024
- Authentication
- Complaint Management
- Customer Service
- Customer Interaction
- Inbound Calls
- Outbound Calls
- Payment Handling
- Student Loans
- Customer Satisfaction
- Public Service Loan Forgiveness Trained
- Direct Consolidation Trained
- Military Trained
- Chat Trained
- 10 Key Proficient
- Advisor III
- Team Lead
Assistant Store Manager
Buffalo Wild Wings Go
Atlanta, GA
05.2021 - 10.2023
- Controlled Food Costs
- Increased Sales by 20%
- Maintained Labor
- Customer Service
- Created Employee Schedules
- Created Food/Product Orders
- Counted weekly and daily inventories.
- Conducted Hiring Process for New Hires
- Supervised a Team of Employees
- Provided Ongoing Training to Ensure High Levels of Customer Satisfaction
- Resolved Customer Complaints
- Oversaw Daily Cash Handling procedures
Education
Georgia State Board of Cosmetology -
Vogue Beauty And Barber
Douglasville, GA09-2012
High School Diploma -
Lake Forest High
Felton, DE05-2005
Skills
- Developing financial plans
- Conflict resolution
- Loans
- Decision-making
- Customer service
- Time management
- Financial planning
- Spanish IV trained
Timeline
Financial Advisor
Nelnet Student Loan Services
10.2023 - 12.2024
Assistant Store Manager
Buffalo Wild Wings Go
05.2021 - 10.2023
Georgia State Board of Cosmetology -
Vogue Beauty And Barber
High School Diploma -
Lake Forest High
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