A'Shania Brinson
Summary
Hardworking Customer Service Supervisor who maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader that builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Manager
Rene's Fashion's Design Boutique
03.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs.
- Adhered to company policies and scripts to consistently maintain quality standards.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Improved staffing of over 25 employees by creating schedules and monitoring call-outs.
Administrative Assistant/Supervisor in Training
Planned Parenthood
07.2018 - 08.2021
- Kept team efficient and on-task by maintaining well-stocked and organized supplies.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Produced accurate office files, updated spreadsheets and crafted presentations.
- Supported efficient meetings by creating documents for meetings, organizing spaces and materials, documenting discussions and distributing meeting notes.
Front Desk Receptionist
Class-I Kuts
12.2018 - 01.2020
- Answered multi-line phone system to respond to inquiries and answer 55 or more calls per day.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Monitored office supplies by checking inventory and placing orders.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, other services, and company information.
Education
Certificate - Cybersecurity
University of Maryland - College Park
College Park, MD03.2024
Associate of Science - Business
Union County College
Cranford, NJ06.2023
Skills
- Report/ Invoice Preparation
- Travel Coordination
- Freight Operations
- Banking/Credit Card Utilization/POS Sales
- Microsoft Office (Power Point, Excel, Etc)
- Order Fulfillment/Restocking Supplies
- Staff Training
- Senior Leadership and Administrative Support
- Professional Phone Etiquette
- Complaint Resolution
- Inbound And Outbound Calling
Timeline
Manager
Rene's Fashion's Design Boutique
03.2021 - Current
Front Desk Receptionist
Class-I Kuts
12.2018 - 01.2020
Administrative Assistant/Supervisor in Training
Planned Parenthood
07.2018 - 08.2021
Certificate - Cybersecurity
University of Maryland - College Park
Associate of Science - Business
Union County College
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