ASHANIK BRYANT
Greensboro,NC
Summary
I consider myself a Attentive and creative Creative with a passion to help young children and adults develop emotional, social and educational skills. Familiar with developmentally appropriate activities and experienced by providing nurturing environments conducive to learning. Promote physical, emotional and social health to complement academic and Personal progress.
Overview
10
10
years of professional experience
Work History
Online Grocery Associate
Walmart
Greensboro, NC
06.2023 - 10.2023
- Completed pickup and shopping orders for customers within local area.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Assisted teammates with daily tasks during peak periods.
- Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Greeted customers and answered product or service questions.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Suggested comparable products to replace out-of-stock items.
- Provided customer support for technical issues related to the online ordering process.
- Secured and stored items until customer pickup.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Ensured compliance with local laws and regulations governing e-commerce operations.
Order Packing
Amazon
Greensboro, NC
11.2022 - 01.2023
- Utilized barcode scanners accurately in order to track shipments.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Used digital database to keep records of units and stock moved.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Contributed ideas on ways to improve or optimize warehousing procedures.
- Reported shortages or damages to supervisor immediately upon discovery.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Provided assistance to other dock workers when needed.
- Sorted, labeled, and scanned packages into the system for tracking purposes.
- Inspected packages for any damage and reported any discrepancies to supervisors.
- Worked with cross-functional teams to achieve goals.
- Maintained schedule of class assignments to meet deadlines.
- Completed day-to-day duties accurately and efficiently.
Business Service Representative/Telesales Representative
Alorica
Greensboro, NC
01.2019 - 05.2019
- Provided customers with Friendly, efficient, accurate and knowledgeable information according to their needs
- Used company troubleshooting to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in 100% customer satisfaction
- Answered constant flow of customer calls with up to 50 calls in queue per minute
- Responded to customer requests for products, services and company information
- Investigated and resolved accounting, service and delivery concerns
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
Technical Support Agent
Conduent
Greensboro, NC
06.2018 - 11.2018
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution
- Set up networks and computers for business and residential customers
- Collaborated with third-party retail technicians to diagnose and address customer complaints and issues with branded products.
- Engaged end users and answered questions via email, phone, website live chat and in forums
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Evaluated and resolved technical problems for customers efficiently to maximize customer satisfaction
- Provided customers with detailed troubleshooting steps over the phone to ensure high quality.
Production Line Leader
Procter & Gamble
Brown Summit, NC
02.2018 - 06.2018
- Made sure that products were produced on time and are of good quality
- Inspected finished products for quality and adherence to customer specifications
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
- Ensured compliance with policies and quality standards to maintain consistency in quality of services
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Maintained drive and determination to obtain personal and team objectives and goals.
Cashier/Customer Service Associate
Walmart
Greensboro
09.2014 - 09.2015
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Counted cash in register drawer at beginning and end of shift
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Checked prices for customers and processed items sold by scanning barcodes
- Worked with supervisor to complete daily counts and maintain funds security to minimize theft and mismanagement risks
- Educated customers on promotions to enhance sales
- Answered questions about store policies and concerns to support positive customer experiences
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
Cashier Server
Bojangles
Greensboro
07.2013 - 09.2014
- Counted cash in register drawer at beginning and end of shift
- Promoted customer loyalty by efficiently handling food and service complaints
- Protected customers by washing and sanitizing dishes, glassware and silverware after each use
- Operated as full-service food provider by taking orders, preparing meals and collecting payments
- Performed shift change tasks each day to keep store efficient and neat
- Checked completed orders for accuracy and bagged meals for easy carrying
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
- Wiped counters, cleaned and sanitized equipment to maintain clean food prep and dining areas
- Processed payments and counted change to complete transactions
- Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons
- Filled and mixed soft drinks, water and beverages.
Education
High school or equivalent -
Easterm Guilford High School
01.2013
Skills
- Early Childhood Education 1 year
- Elementary Education 6 weeks
- Organization and cleaning - 7 years
- Strong verbal communication - 4 years
- Technical assistance - 2 years
- Machine Operation - 2 years
- Shipping and packaging - 2 years
- Product inspections - 2 years
- Material handling - 2 years
- Production control - 2 years
- Special Education - 6 weeks
References
- Destiny Haddock, (336) 587-8407, Works for Piedmont Natural Gas, Previous Co-Worker, 4 years
- Rhonda Freeland, (336) 549-5347, Supervisor at United Health Care, Leader of Women's Empowerment Group, Mentor, 10 years
- Maria Lee ,(336-221-6455) Owner Of Maria's Naturals and Greensboro Property solutions, 3 Years
Timeline
Online Grocery Associate
Walmart
06.2023 - 10.2023
Order Packing
Amazon
11.2022 - 01.2023
Business Service Representative/Telesales Representative
Alorica
01.2019 - 05.2019
Technical Support Agent
Conduent
06.2018 - 11.2018
Production Line Leader
Procter & Gamble
02.2018 - 06.2018
Cashier/Customer Service Associate
Walmart
09.2014 - 09.2015
Cashier Server
Bojangles
07.2013 - 09.2014
High school or equivalent -
Easterm Guilford High School