Ashanta Howlett
Dallas,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Service Representative
HomeTowne Studios by Red Roof
01.2023 - Current
- Provided exceptional customer service to hotel guests, ensuring a positive and memorable experience
- Responded promptly to guest inquiries, concerns, and requests, resolving issues in a timely manner
- Managed guest check-in and check-out process efficiently, minimizing wait times and ensuring smooth transitions
- Handled cash transactions accurately during the payment process for room charges or additional services
- Maintained knowledge of hotel policies regarding privacy protection and security measures to safeguard guest information at all times
- Cultivated strong relationships with repeat guests by recognizing them on subsequent visits and anticipating their preferences
- Demonstrated effective problem-solving skills when dealing with challenging situations or difficult customers
Assistant Manager/ Operations Manager
LAZ Parking
04.2021 - 08.2023
- Overseeing operations, manage day-to-day operations, process improvement, develop and implement strategies to improve productivity, reduce cost, and increase efficiency
- Team management, recruit, train, and supervise staff to ensure necessary skills and resources, provide guidance and support to team
- Budgeting and financial management, develop and manage budgets for operational expenses, and monitor financial performance, weekly and monthly audits, daily collection of revenue, EOM reports, manage multiple properties, balance accounts
Operation Manager
Crowne Plaza Adolphus Hotel, Westin Hotel, Joule Hotel
05.2022 - 05.2022
- Oversee a team of 150+ employees across all departments, including front desk, housekeeping, F&B, and maintenance
- Increased annual revenue by 8% over one year by implementing strategic pricing and promotional strategies
- Achieved a 95% guest satisfaction rate by ensuring high service standards and addressing guest concerns promptly
- Streamlined operational processes, reducing overhead costs by 15% without compromising service quality
- Collaborated with the sales and marketing teams to increase occupancy rates by 10% through targeted campaigns and partnerships
- Oversaw the maintenance and operation of facilities, ensuring a safe, clean, and well-functioning environment for employees and visitors
- Led facility improvement projects, including renovations, expansions, and upgrades, overseeing all phases from planning to completion
- Developed and managed the facilities budget, identifying cost-saving opportunities and maintaining fiscal responsibility
- Collaborated with department heads to understand their specific facility needs and developed strategies to meet those requirements
- Conducted regular facility audits to identify areas for improvement, implementing corrective actions to enhance efficiency and functionality
- Managed the procurement of facility supplies and equipment, negotiating contracts to achieve cost savings and quality assurance
- Provided leadership in the development and execution of a facilities management strategy aligned with organizational goals and objectives
Operations Manager
Crowne Plaza Adolphus Hotel
09.2021 - 09.2021
- Managed daily operations, focusing on guest satisfaction, employee engagement, and cost control
- Hired, trained, and mentored staff, leading to a 30% reduction in employee turnover
- Developed and managed the annual budget, consistently meeting or exceeding financial targets
- Enhanced guest experience by introducing a customer feedback system, resulting in a 15% increase in positive reviews
Business Development Manager
JAN-PRO CLEANING SYSTEMS
06.2018 - 04.2021
- Identified and pursued new business opportunities, resulting in a 08% increase in revenue
- Developed and maintained relationships with key clients, leading to repeat business and referrals
- Created strategic partnerships with industry leaders to expand market reach and drive growth
- Developed and implemented sales incentive programs to motivate the sales team and drive revenue growth
Bookkeeper/Office Manager
Olympic Home Care
07.2014 - 04.2018
- Recording transactions, maintaining accurate and up-to-date records of financial transactions, including purchases, sales, receipts, and payments, using accounting software or manual ledgers
- Account receivable, issuing invoices, tracking payments received, follow up overdue accounts
- Account payable, process vendors invoices, verify accuracy, and schedule payments
- Reconcile accounts to ensure timely payments and accurate financial reporting
- Reconcile bank statements with internal records
- Payroll processing, calculate and process employees salaries, deductions and benefits
- Budgeting and forecasting, assist in the preparation of budgets and financial forecasting by providing data and insight
- Tax compliance, tax laws and regulations by preparing and filing tax returns, such as sales tax, payroll tax, income tax returns audits
- Prepared reports on office expenses, budget variances, and operational performance for senior management review
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Managed accounts payable and receivable processes, ensuring accurate and timely recording of financial transactions
- Performed monthly bank reconciliations to verify the accuracy of financial data
- Collaborated with external auditors during year-end audits to provide necessary documentation and support
- Managed payroll processing for employees, including accurate calculation of wages, deductions, and taxes withheld
Education
Associate of Science - Accounting
McLennan Community College
Waco, TX12-2008
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Team leadership
- Problem-solving
- Conflict resolution
- Operations management
- Health and safety compliance
- Customer relationship management (CRM)
- Account management
- Verbal and written communication
Accomplishments
Chairwoman of Amplified Committee
October 2022
Certification
- OSHA 10 Certified
- Microsoft Office Specialist (MOS) Certification
- C-Tex, C-Tech Associates July 2020
Timeline
Guest Service Representative
HomeTowne Studios by Red Roof
01.2023 - Current
Operation Manager
Crowne Plaza Adolphus Hotel, Westin Hotel, Joule Hotel
05.2022 - 05.2022
Operations Manager
Crowne Plaza Adolphus Hotel
09.2021 - 09.2021
Assistant Manager/ Operations Manager
LAZ Parking
04.2021 - 08.2023
Business Development Manager
JAN-PRO CLEANING SYSTEMS
06.2018 - 04.2021
Bookkeeper/Office Manager
Olympic Home Care
07.2014 - 04.2018
- OSHA 10 Certified
- Microsoft Office Specialist (MOS) Certification
- C-Tex, C-Tech Associates July 2020
Associate of Science - Accounting
McLennan Community College
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