Ashanta Scott
Concord,NC
Summary
Organized Patient Service Representative with 10 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Cabarrus Rowan Health Center
2021.09 - 2022.12
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Followed document protocols to safeguard confidentiality of patient records.
Customer Service Associate
ComForCare Health Care
2018.03 - 2021.06
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Invista
2012.04 - 2015.02
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
Education
Medical Office Administration Asst - Health Management And Clinical Assistance
Kaplan Career Institute
Charlotte, NCSkills
- Reliability and Dedication
- Insurance Verification
- Comfort with Technology and Databases
- Patient Care and Confidentiality
- Routing Lab Results
- Appointment Confirmation
- Interpreting Physician Orders
- Telephone Triage
- Clerical and Filing Support
- Office Administration
- Outbound Calling
- Customer Service
- Operational Requirements
- Multi-Line Telephone Systems
- Health Information Access Management
Timeline
Patient Service Representative
Cabarrus Rowan Health Center
2021.09 - 2022.12
Customer Service Associate
ComForCare Health Care
2018.03 - 2021.06
Customer Service Representative
Invista
2012.04 - 2015.02
Medical Office Administration Asst - Health Management And Clinical Assistance
Kaplan Career Institute
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