Ashantae Jackson
Houston,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fastpaced settings. Tech-savvy individual bringing 5 years of hands-on experience providing thorough support and product resolution for customers. Systematic and hardworking individual with strong problem-solving and troubleshooting abilities. Skillful in managing call flow, installing software and modifying hardware. Recognized for exceptional, up-todate knowledge of technology and applications.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
E-Telequote
03.2024 - Current
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
Licensed Benefit Advisor
Willis Towers Watson Via Benefits
06.2023 - 12.2023
- Managed time efficiently in order to complete all tasks within deadline
- Educated clients about health insurance coverage options, benefits and costs
- Responded to customer inquires regarding health insurance coverage and policies to assists with informed decision-making
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimates patients' financial responsibilities.
Apple Card Specialist
Genpact
08.2022 - 01.2023
- As an Apple Card Specialist I am motivated to help Account Owners fix any problems they have with their accounts
- I also exercise in taking banking information and confidential information for payments
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions
- Investigated and resolved customer inquiries and complaints quickly
- Utilized Software to appropriately document transactions and pertinent interactions.
Customer Service Representative
Alorica
01.2020 - 02.2022
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Managed timely and effective replacement of damaged or missing products
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Application Specialist
Examination Management Services Inc
12.2016 - 12.2018
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Consulted with customers to determine best methods to resolve service and billing issues
- Met customer call guidelines for service levels, handle time and productivity
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Midway High School
06.2015
Skills
- Software Release and Rollout, Employee Computer Support, Creative Issue Resolution, Troubleshooting Network Issues, Organizational Skills, Customer Interaction, Tracking and Documentation
Certification
CPR Certification
General Lines Life, Accident, and Health HMO License
Timeline
Licensed Health Insurance Agent
E-Telequote
03.2024 - Current
Licensed Benefit Advisor
Willis Towers Watson Via Benefits
06.2023 - 12.2023
Apple Card Specialist
Genpact
08.2022 - 01.2023
Customer Service Representative
Alorica
01.2020 - 02.2022
Application Specialist
Examination Management Services Inc
12.2016 - 12.2018
High School Diploma -
Midway High School