Ashante Jackson
Queens,NY
Summary
Dynamic and results-driven Customer Success Professional with a proven track record in software development, project management, and data management. Demonstrated success in delivering exceptional customer service, influencing performance improvements, and maintaining high-value customer relationships. Seeking to leverage expertise and enthusiasm for customer success in a challenging role.
Overview
6
6
years of professional experience
Work History
Software Database Developer
Assign Ref
11.2022 - 11.2023
- Integrated third-party APIs into existing systems as needed for enhanced functionalities.
- Provided technical support for end users by resolving complex SQL queries and optimizing their performance.
- Utilized various tools such as SQL Server Management Studio, Toad Data Modeler, Visual Studio Code and Red Gate Software products for development purposes.
- Developed, tested, debugged and documented software programs using Java, JavaScript and HTML and CSS.
- Monitored system performance and troubleshoot issues in production environment.
- Collaborated with cross-functional teams to ensure quality assurance throughout the development process.
- Developed web applications using variety of engineering languages.
Patient Service Representative
Stony Brook University Medical Center
06.2020 - 06.2021
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Assisted with scheduling follow-up appointments according to provider availability.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
Claims Support Lead
Petro Home Services
01.2018 - 05.2021
- Assisted customers with filing new claims and provided guidance throughout the process.
- Verified coverage eligibility for customers through review of policy documents or contact with insurers.
- Performed data entry into internal systems to ensure accurate tracking of claim activity.
- Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
- Developed and maintained a team of call center representatives to meet performance standards.
- Provided coaching on best practices in customer service techniques to improve quality of interactions with customers.
- Analyzed data from various sources to identify trends in customer inquiries and complaints.
Education
Some College (No Degree) -
Sabio School of Software Engineering
Skills
- Database Analysis
- Relationship Building
- Verbal and Written Communication
- Microsoft SQL
- Claims Investigation
- Conflict Resolution
- Call Management
- Remote Support
- New Employee Training
- Leadership Training
Timeline
Software Database Developer
Assign Ref
11.2022 - 11.2023
Patient Service Representative
Stony Brook University Medical Center
06.2020 - 06.2021
Claims Support Lead
Petro Home Services
01.2018 - 05.2021
Some College (No Degree) -
Sabio School of Software Engineering