Ashante Law
Birmingham,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Entrepreneur
Ashantes Body Bar
03.2021 - Current
- Determined business plan, mission statement, and vision.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Mapped income generating strategies to grow revenue.
- Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.
- Host training classes certifying a number of student that now own their own business
Customer Service Representative
01.2019 - 01.2023
- PANGEA TWO
- Handling calls for dental providers
- Checking the status of claims and outstanding claims
- Processing claims
- Breaking down benefits
- Evaluating insurance claims
- Speaking with members about their benefits and plans
- Responded to customer requests for products, services, and company information
- Developed customer service policies and procedures to meet and exceed industry service standards
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Investigated and resolved customer inquiries and complaints quickly
accountant assistant
01.2017 - 01.2019
- Huntsville hospital
- Processed invoices
- Cashed out cashiers
- Worked the cash room
- Made bank deposits
- Went on cash runs
- Orders supplies for the entire food service related to the hospital
Education
high school diploma -
pinson valley high school
7 years Customer and personal Service3 years receptionist 2 year office administration -
Trade - Business Administration
Ross Medical Education Center -
Decatur, GA04.2017
Certification - Body Contouring Specialist
Love Touch Spa
Montgomery Al03.2021
Skills
- Cultural Development
- Business Planning
- Team Bonding
- Customer Acquisitions
- Inventory Control Processes
- Client Meetings
- Workflow Schedules
- Client Correspondence
- Credit Card Payment Processing
- Microsoft PowerPoint
- Staff Training
- Sales Expertise
- Active Listening
- Customer Relations
- Senior Leadership Support
- Microsoft Excel
- Retail Sales Customer Service
- Microsoft Word
- Call Center Operations
- Administrative Support
- Customer Consulting
- Customer Service
- Conflict Resolution
- Strong Client Relations
- Public Safety
- First Aid
- Training Routines
- Safety Awareness
- Full Safety Compliance
- Group and Individual Instruction
- Cultural development
Certification
Certified body sculpting training
Timeline
Entrepreneur
Ashantes Body Bar
03.2021 - Current
Customer Service Representative
01.2019 - 01.2023
accountant assistant
01.2017 - 01.2019
high school diploma -
pinson valley high school
7 years Customer and personal Service3 years receptionist 2 year office administration -
Trade - Business Administration
Ross Medical Education Center -
Certification - Body Contouring Specialist
Love Touch Spa