Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashante Nieves

Anchorage,AK

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

CLASSIC COLLISION
04.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Trained new personnel regarding company operations, policies and services.

Server

ESS
05.2022 - 09.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Customer Service Cashier

Office Depot Inc
12.2021 - 04.2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.

Package Handler

NANIQ LOGISTICS
11.2020 - 03.2021
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.

Loss Prevention Officer

BURLINGTON
05.2020 - 11.2020
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.

Customer Service Cashier

Walmart
01.2020 - 05.2020
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Operated cash register to record transactions accurately and efficiently.

Education

GED -

ROBERT SERVICE HIGH SCHOOL
Anchorage, AK
05.2020

Skills

  • Customer Relations
  • Microsoft PowerPoint
  • Stocking and Replenishing
  • Microsoft Excel
  • Credit Card Payment Processing
  • Microsoft Word
  • Business Development Understanding
  • Adobe Systems Adobe Acrobat
  • Strong Analytical and Problem-Solving Skills
  • ADP Workforce Now

Timeline

Server

ESS
05.2022 - 09.2022

Customer Service Representative

CLASSIC COLLISION
04.2022 - Current

Customer Service Cashier

Office Depot Inc
12.2021 - 04.2022

Package Handler

NANIQ LOGISTICS
11.2020 - 03.2021

Loss Prevention Officer

BURLINGTON
05.2020 - 11.2020

Customer Service Cashier

Walmart
01.2020 - 05.2020

GED -

ROBERT SERVICE HIGH SCHOOL
Ashante Nieves