Ashante Shakir-Trumpet
Customer Service/Retail
Murrieta,CA
Summary
Ambitious and dedicated leader offering strong customer service and problem solving abilities. Highly motivated and proactive with a passion for exceeding goals. Skilled in customer satisfaction, multitasking and producing positive outcomes in all situations. Strong entrepreneurial spirit, open mind and willingness to take on new challenges that require patience and perseverance.
Overview
6
6
years of professional experience
Work History
Founder
Luxury Hair the Brand
06.2018 - Current
- Organically grew company's revenue from zero to $30,000 within 6 years.
- Tracking key performance indicators such as customer retention which has grown 60-70% annually
- Developed and implemented a comprehensive business plan to launch the company.
- Create and manage the company's financial budgeting, forecasting, and reporting systems.
- Oversee all aspects of operations including product development, marketing, sales, customer service, day-to-day operations and finance.
- Negotiate contracts with vendors and suppliers for optimal pricing structure.
- Recruiting motivated, enthusiastic candidates to cooperate in company growth.
- Analyze market trends and identified potential new customers through research activities.
Floor Supervisor
Centinela Feed and Pet Supplies
Los Angeles, CA
08.2023 - 01.2024
- Provided excellent customer service while promoting loyalty programs increasing loyalty by 12%.
- Exceeded customer satisfaction requirements increasing satisfaction rates by 7%.
- Operated cash registers efficiently and accurately averaging 40+ transactions daily.
- Performed managerial as well as administrative duties including opening/closing, completing safe counts, shipping/receiving and employee trainings.
- Promptly resolving problems with knowledgeable and friendly service.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Balanced daily transactions on a computerized point-of-sale system.
- Lead promotional store held events increasing customer interaction and healthy relationships.
Cashier/ In-Store Shopper
Sprouts Farmers Market Inc.
Los Angeles
10.2019 - 10.2020
- Recognized as Employee of the Month within two months of hire.
- Efficiently and accurately operated registers averaging 50+ transactions daily.
- Promptly and efficiently shopped for Instacart users averaging 20+ customers daily.
- Implemented new customer service strategies successfully increasing customer satisfaction by 15% in one year.
- Accurately assisted in multiple departments resulting in consistent store productivity.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Education
High School Diploma -
Artesia High School
Lakewood, CA06-2015
Skills
- Staff Development/Management
- Client Engagement
- Exceptional Customer Satisfaction
- Entrepreneurial and Innovative
- Efficient Cash Handling
- POS Systems
- Tech Savvy
- Data Entry
- E-Commerce
- Strong Organization
Websites
Timeline
Floor Supervisor
Centinela Feed and Pet Supplies
08.2023 - 01.2024
Cashier/ In-Store Shopper
Sprouts Farmers Market Inc.
10.2019 - 10.2020
Founder
Luxury Hair the Brand
06.2018 - Current
High School Diploma -
Artesia High School
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