Ashante Smalls
Las Vegas,NV
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Zenpayroll (dba Gusto)
2023.10 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Service Representative
Leaf Filter
2021.09 - 2023.09
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Life Insurance Sales Agent
Primerica
2021.02 - 2021.08
- Organized informative seminars and presentations for potential clients, generating new leads and increasing overall sales.
- Achieved high client satisfaction ratings by consistently providing clear explanations of complex policy details and answering questions thoroughly.
- Provided exceptional customer service by promptly responding to client inquiries, addressing concerns, and resolving issues.
Education
High School Diploma -
Mojave High School
Las Vegas, NV05.2020
Skills
- Customer Service
- Understanding Customer Needs
- Following scripts
- De-Escalation Techniques
- Calm and Professional Under Pressure
- Relationship Building
- Sales and Upselling
Accomplishments
Received the Order of Dandelions JROTC Award. This honor signifies exemplary patriotism, dedication to our country, and exceptional service to the nation, with the recipient ranking in the top 10% of the JROTC class.
Timeline
Customer Care Representative
Zenpayroll (dba Gusto)
2023.10 - Current
Customer Service Representative
Leaf Filter
2021.09 - 2023.09
Life Insurance Sales Agent
Primerica
2021.02 - 2021.08
High School Diploma -
Mojave High School
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