Ashante Williamson
Rochester,NY
Summary
Proven leader with extensive experience in retail management, notably with Family Dollar, where I enhanced store operations and customer satisfaction. Skilled in problem-solving and customer service, I successfully mentored staff, maximized sales through innovative strategies, and maintained fiscal responsibility, significantly improving store performance and client relations.
Overview
20
20
years of professional experience
Work History
MST
Family Dollar
10.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Store Manager
Family Dollar
11.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Asset Protection Associate
Walmart
08.2021 - 11.2022
- Patrolled store departments to check for suspicious activities.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
Store Manager
711
07.2015 - 09.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Audit Supervisor
Quantum Services
01.2005 - 07.2015
- Counseled clients on customized improvement plans with targeted suggestions to achieve [Number]% increased profitability.
- Analyzed complex client problems and generated targeted solutions that resolved outstanding issues while enhancing client business positions.
- Interacted with internal staff and clients to improve operational knowledge of relevant tax issues and business implications.
- Advised clients of Retail industry trends and emerging conflicts and presented solutions that enhanced client business goals.
Education
High School Diploma -
Benjamin Franklin High School
Rochester, NY06-1999
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Training and mentoring
- Team leadership and coaching
- Inventory Management
Timeline
MST
Family Dollar
10.2023 - Current
Asset Protection Associate
Walmart
08.2021 - 11.2022
Store Manager
Family Dollar
11.2018 - Current
Store Manager
711
07.2015 - 09.2018
Audit Supervisor
Quantum Services
01.2005 - 07.2015
High School Diploma -
Benjamin Franklin High School