Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ashanti Alicea-Padilla

Kenner,LA

Summary

Dynamic leader with proven expertise in managing Firehouse Subs to new heights of success. Excelled in food safety oversight and staff development, boosting revenue through innovative marketing and catering initiatives. Renowned for exceptional customer service and conflict resolution skills, ensuring compliance and satisfaction. Cultivated a motivated team, significantly reducing turnover with effective training and mentorship.

Overview

6
6
years of professional experience
1
1
Certificate

Work History

Restaurant General Manager

Firehouse Subs
10.2021 - 02.2025
  • Managed all aspects of daily operations, including managing budgets, inventory control, labor costs and vendor relations.
  • Developed and maintained a strong team of motivated staff through ongoing training, performance evaluations and developmental opportunities.
  • Identified areas of adjustment for improved growth in sales figures by monitoring effective supply levels and waste of food and produce orders.
  • Encouraged feedback and accommodated to customer concerns with kindness and knowledgeable resolution. Further utilizing it to implement positive changes within the work environment and maintain loyalty.
  • Guaranteed quality control, generating exceptional service and a positive atmosphere to ensure customer satisfaction.
  • Ensured compliance with all health department regulations as well as company policies and procedures among food preparation and restaurant cleanliness.
  • Boosted restaurant revenue by implementing and educating innovative marketing strategies and promotions.
  • Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
  • Mitigated heavy fines and reduced fiscal inaccuracies through ensurance that proper licensing regulations were met, and keeping meticulous records of transactions.
  • Proper schedule management catering to abilities of carefully interviewed, selected, trained, and supervised staff.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture to reduce turnover.


Restaurant Hostess

The Cheesecake Factory
09.2022 - 02.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries about hours, seating, and menu information while attending to in-person guest needs seamlessly.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival, taking reservations, answering customer questions, and informed of accurate wait times.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Actively monitored restaurant capacity levels and seating charts throughout the shift, making informed seating decisions to maintain an efficient dining flow.
  • Maintained guest privacy and confidentiality when handling sensitive information such as reservation details.
  • Professionally handled credit card, cash, and gift certificate payments, dispensing change as required.

Recruitment Associate

CUTCO
08.2020 - 07.2021
  • Increased quality of hire through thorough pre-screening of candidates, conducting in-depth interviews and reference checks.
  • Contributed to diversity and inclusion initiatives by actively sourcing underrepresented groups for open positions within the organization.
  • Improved employer branding by collaborating with marketing teams to create engaging content showcasing company culture and values.
  • Provided guidance and support to hiring managers during the selection process, offering insights on candidate strengths and areas for development.
  • Conducted regular follow-ups with new hires to assess satisfaction levels and identify any potential issues or concerns during onboarding phases.

Gym Front Desk Receptionist

The Zoo Health Club
03.2020 - 09.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
  • Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
  • Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.

Childcare Assistant

The Zoo Health Club
03.2020 - 09.2020
  • Supervised free play and other activities to keep children safe.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.

Sandwich Artist

Subway
06.2019 - 02.2020
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.

Education

Associate Of Business Administration -

University of New Orleans
New Orleans, LA

High School Diploma -

Alfred Bonnabel Magnet Academy High School
Metairie, LA
05.2020

Skills

  • Adaptability and determination
  • Communication
  • Customer Service
  • Conflict Resolution
  • Patience and endurance
  • Critical thinking
  • Money handling
  • Employee Development
  • Time management
  • Inventory management
  • Labor management
  • Business management

Certification

  • General Manager Certification
  • Food Safety Manager Certification
  • Food Protection Certification
  • Inventory Clinic Certification
  • Restaurant Excellence Visit 100% Diamond Certification

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Restaurant Hostess

The Cheesecake Factory
09.2022 - 02.2023

Restaurant General Manager

Firehouse Subs
10.2021 - 02.2025

Recruitment Associate

CUTCO
08.2020 - 07.2021

Gym Front Desk Receptionist

The Zoo Health Club
03.2020 - 09.2020

Childcare Assistant

The Zoo Health Club
03.2020 - 09.2020

Sandwich Artist

Subway
06.2019 - 02.2020

Associate Of Business Administration -

University of New Orleans

High School Diploma -

Alfred Bonnabel Magnet Academy High School

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Ashanti Alicea-Padilla