Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Ashanti Brown

Las Vegas,USA

Summary

Experienced customer service specialist with over 5 years in dynamic settings. Proficient in resolving conflicts and enhancing client interactions. Track record of thriving under pressure while achieving high customer satisfaction rates. Focused on evolving practical skills into a technical career path.

Overview

5
5
years of professional experience
1
1
Certification

Work History

FAST FOOD ATTENDANT

HMS Host
10.2024 - 05.2025
  • Handled food handling and packaging with a focus on sanitation, reducing potential contamination risks and consistently meeting health inspection standards.
  • Maintained cleanliness of coffee machines.
  • Routinely inspected products.
  • Properly stored ingredients for high-traffic shifts.
  • Monitored and restocked supplies.
  • Measured and prepared food in compliance with health guidelines.
  • Ensured compliance standards.
  • Handled customer orders effectively.
  • Collaborated with kitchen and front-line staff to reduce order miscommunications and food delivery delays by implementing a new order tracking system.
  • Participated in opening and closing duties, including balancing the cash drawer, restocking kitchen essentials, and preparing food stations for the next shift.
  • Displayed a strong attention to detail when handling customer orders, ensuring that special dietary requirements and customization preferences were fully met.
  • Accurately handled customer transactions.
  • Managed orders during peak hours.
  • Focused on sanitation.

TELEPHONE INTERVIEWER

Precision Opinion
06.2023 - 08.2024
  • Data from participant interviews was coded.
  • Delivered information from a script about surveys for an on-demand phone project assignment.
  • Conducted interviews with participants to determine eligibility.
  • Followed call center protocols when notifying participants of the purpose.

DISPATCHER

Dottys Headquarters
04.2021 - 12.2022
  • Trained new employees in various procedures and provided feedback on daily work performance to increase productivity and caller satisfaction.
  • Worked with management to develop new policies, procedures, and goals, as well as implement schedule and policy changes.
  • Had an excellent attendance record and was always on time for work.
  • Kept meticulous records of all available field personnel, as well as all active and completed calls.
  • Answered 350-500 calls to help customers with their questions and concerns.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Identified locations and needs of callers to accurately send assistance.
  • Create reports (tickets) based on the severity/importance of the call.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Relay important information to colleagues/managers and other departments.

CLEANING CREW

OCCS
07.2019 - 02.2020
  • Kept the restrooms clean, stocked, and well-maintained for both staff and visitors.
  • Followed all safety procedures and protocols when using equipment and moving hazardous chemicals to avoid mishaps and accidents.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Reduced cleaning time significantly while maintaining company quality standards.
  • Swept, mopped and sanitized wooden and tile floors.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.

Education

High School - undefined

Valley High School
05.2021

Certificate - Cybersecurity

Google Cybersecurity Certificate

Skills

  • Experience working in a variety of customer service environments
  • Organized and meticulous, with the ability to manage multiple tasks at the same time
  • Dedicated to learning, growing, and succeeding
  • Customer-oriented
  • Problem resolution
  • Strong interpersonal skills
  • Work environment adaptability
  • Thrive in hands-on environments

Certification

  • CPR / AED / First-Aid Certified (National CPR Foundation)
  • OSHA 10
  • TAM Card
  • Food Handlers Safety Card
  • Google Cybersecurity Certificate

LANGUAGES

Spanish | Native
English | Native

Timeline

FAST FOOD ATTENDANT

HMS Host
10.2024 - 05.2025

TELEPHONE INTERVIEWER

Precision Opinion
06.2023 - 08.2024

DISPATCHER

Dottys Headquarters
04.2021 - 12.2022

CLEANING CREW

OCCS
07.2019 - 02.2020

High School - undefined

Valley High School

Certificate - Cybersecurity

Google Cybersecurity Certificate

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Ashanti Brown