ASHANTI BRYAN
Schaumburg,IL
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Physician’s Immediate Care
09.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Teacher's Assistant
Chesterbrook academy
06.2023 - Current
- Took attendance and kept track of evaluations and paperwork
- Participated in in-service training, staff meetings and other activities to facilitate professional development
- Provided individualized instruction to small groups of students within a classroom setting, reinforcing concepts taught by the teacher.
Medical Receptionist
Actalent
03.2022 - 06.2023
- Greeted patients and visitors in a friendly manner to ensure a positive experience
- Answered phones promptly and directed calls appropriately
- Scheduled appointments, managed calendars, and coordinated meetings efficiently.
Receptionist Assistant
Two river dental
10.2019 - 03.2022
- Greeted visitors and provided exceptional customer service
- Assisted with various administrative tasks such as scheduling appointments, preparing reports and updating databases
- Developed strong relationships with clients through excellent communication skills.
Medical Customer Service Representative
RCM healthcare
05.2018 - 08.2019
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
- Navigated multiple computer systems and applications and utilized search tools to find information
- Demonstrated strong organizational skills by managing multiple tasks simultaneously while adhering to strict deadlines.
Education
High School Diploma -
J Sterling Morton West High School
Berwyn, IL05.2020
Skills
- Patient Data Gathering
- Patient Schedule Management
- Patient Data Processing
- Medical Records Management
- Information Assurance
- Patient Relations
- Payment Collection
- Call Routing
- Patient Registration
- Insurance Information Collection
Certification
Child Development
Timeline
Patient Care Coordinator
Physician’s Immediate Care
09.2023 - Current
Teacher's Assistant
Chesterbrook academy
06.2023 - Current
Medical Receptionist
Actalent
03.2022 - 06.2023
Receptionist Assistant
Two river dental
10.2019 - 03.2022
Medical Customer Service Representative
RCM healthcare
05.2018 - 08.2019
High School Diploma -
J Sterling Morton West High School
Child Development
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