Ashanti Carter
Martinsville,VA
Summary
Dynamic and results-driven Customer Service Representative with a proven track record at Concentrix for enhancing customer satisfaction and loyalty through exceptional problem-solving and active listening skills. Excelled in high-stress situations, significantly improving client retention and satisfaction rates. Expert in conflict resolution and customer education, ensuring positive outcomes and repeat business.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Concentrix
Customer Service Representative
InfoCision
Customer Service Representative
TTEC
06.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service Representative
Helpware
12.2021 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service Representative
Alorica
06.2021 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Results Companies
01.2021 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
Diploma -
Morehead High School
Eden, NC05.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Appointment Scheduling
- Order Processing
- Paperwork Processing
- Team Development
- Documentation
- Data Collection
- Building rapport
- Technical Support
- Live chat support
- Customer Education
- Product Sales
- Product and service solutions
Timeline
Customer Service Representative
TTEC
06.2023 - 07.2024
Customer Service Representative
Helpware
12.2021 - 11.2022
Customer Service Representative
Alorica
06.2021 - 09.2021
Customer Service Representative
Results Companies
01.2021 - 06.2021
Customer Service Representative
Concentrix
Customer Service Representative
InfoCision
Diploma -
Morehead High School