Ashanti Chavis
Summary
To obtain a position that will allow me to share my knowledge of the banking industry, while continuing to expand my personal education and growth. To provide outstanding service skills working in an environment that will allow me to work independently to meet our members' needs, but also contribute to a team environment to meet our branch goals. To continue to progress my ‘people oriented' personality. This has been essential in establishing and maintaining a close rapport with members, supervisors, associates, and many others. My outstanding ability to pay attention to detail has enabled me to win awards in my last position. Good use of resources has enabled me to become proficient with problem resolution. My professional ability coupled with “enthusiasm”; energy and personal drive qualifies me to make a significant contribution
Overview
18
18
years of professional experience
Work History
Assistant Branch Manager
Navy Federal Credit Union
09.2019 - Current
- Enforced company policies and procedures to strengthen operational standards across all branch areas, including but not limited to checking, saving, certificates, IRAs, and estate accounts.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Supervised a team of seventeen branch employees and made recommendations regarding performance evaluations.
- Streamlined branch operations for increased efficiency by implementing new processes and procedures.
- Organized schedules, workflows, and shift coverage to meet expected business demands across multiple locations.
- Staffing to ensure branch opening and closing procedures are balanced and completed.
- Implemented training processes for newly hired employees and supervised department managers, shift leads, and production personnel.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Conducted job interviews, led employee performance evaluations with constructive feedback, and rewarded top sales performers to attract and retain top-quality personnel.
- Exercised oversight over budgets and expense accounts through multiple deployment cycles and periods of community outreach.
- Projected member throughput based on troop movements, enabling the maintenance of highly efficient cash operations.
- Directly provided and aided in the provision of support to multiple branches across an expansive geographic area.
- Streamlined branch operations for increased efficiency by implementing new processes and procedures.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Senior Member Services Representative
Navy Federal Credit Union
12.2014 - 09.2019
- Provide members and prospective members with the full range of products and services offered by Navy Federal Credit Union, including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts, lending products, and credit/debit cards.
- Research problems and discrepancies related to member accounts/loans. Assist members with submitting consumer loans, overdraft protections, and credit card applications.
- Identify opportunities to cross-service products and increase product penetration.
- Motivate the team to deliver high-quality member service using Navy Federal Credit Union GEM skills, which are accurate, swift, and courteous.
- Training/mentoring teammates on ATM vault custodian duties. Assist with opening, closing, and balancing procedures.
- Understand and comply with federal and other financial products and services regulations.
- Work independently in a team environment.
- Support with community events.
Operation Assistant Manager
First Citizen Bank
04.2013 - 05.2014
- Maintain overall knowledge and mastery of teller operations, complete paying & receiving transactions, such as cashing checks, accepting deposits and payments, selling negotiable instruments, & foreign exchange.
- Lead branch operations and risk mitigation meetings.
- Meet corporate accuracy, efficiency, charge-off, and deposit compliance objectives.
- Research and reconcile outages and operational errors for self and others; secure necessary approvals; supervise teller, vault, branch capture, and ATM operations to ensure all team members follow operational policies and procedures.
- Oversee team to meet corporate accuracy, efficiency, charge-off, and deposit compliance objectives.
- Contribute to branch/area sales success by referring customers and prospects to retail, business, commercial, and bank sales partners.
- Serve as Teller Coach for the bank's online teller training program.
- Schedule and lead additional in-branch training as needed.
- Ensure associates complete required classes and follow established training plans.
Member Service Representative
Navy Federal Credit Union
07.2011 - 12.2012
- Processes deposits, withdrawals, loan payments and cash advances as well as issuing Visa gift cards and Travelers Cheques.
- Reviews account information for restrictions and funds availability; provides information on account status and account actions.
- Assists members with submitting consumer/mortgage/equity loan, overdraft protection, and credit card applications.
- Reviews debt to income ratios, the value of collateral offered, and counsels members about loan options, products and services.
Assistant Branch Manager
First Market Bank
07.2006 - 07.2010
- Provided leadership and management for the branch team in support of their branch manager and ensured profitability, growth, and sound operations.
- Assisting new and existing customers with their immediate, short-term, and long-term financial needs through the proper handling of transactions, new account openings, maintenance requests, credit requests, and appropriate partner referrals.
- This position regularly combines the transaction and account opening functions, knowledge, skills, and abilities.
Education
High School Diploma -
John Marshall High School
Richmond, Virginia 6 1999
Some College (No Degree) - Human Resources
University Of Maryland Global Campus
OnlineSkills
- Product and service knowledge
- Retail operations management
- Business development understanding
- Time Management
- Staff training and development
- Microsoft Office expertise
- Business Development
- Strategic Planning
- Employee development
- Member Service
- Distributed Leadership and task management
- Recruiting and talent management
- Focused community outreach
Accomplishments
Sustained Superior Performance Award (2017, 2018, and 2023)
Navy Federal Credit Union Presidents Award (2017)
Navy Federal Credit Union Branch Fraud Prevention Award (2016)
Timeline
Assistant Branch Manager
Navy Federal Credit Union
09.2019 - Current
Senior Member Services Representative
Navy Federal Credit Union
12.2014 - 09.2019
Operation Assistant Manager
First Citizen Bank
04.2013 - 05.2014
Member Service Representative
Navy Federal Credit Union
07.2011 - 12.2012
Assistant Branch Manager
First Market Bank
07.2006 - 07.2010
High School Diploma -
John Marshall High School
Some College (No Degree) - Human Resources
University Of Maryland Global Campus