Ashanti Cruz
St. Cloud,FL
Summary
Motivated and reliable candidate with hands-on experience in front desk operations and customer service. Capable of managing multiple tasks in fast-paced environments while maintaining a high standard of customer care. Skilled in answering phone inquiries, managing appointments, handling customer concerns, and ensuring smooth daily operations. Proven ability to work collaboratively with team members and maintain a positive, professional attitude with clients.
Overview
2
2
years of professional experience
Work History
Guest Service Associate
European Wax Center
08.2024 - Current
- Developed client relationships through proactive outreach, enhancing retail sales
- Processed financial transactions accurately, ensuring compliance with company standards
- Resolved customer inquiries efficiently, fostering loyalty and encouraging repeat visits
- Assisted with daily operations and reconciliations, contributing to smooth branch performance
Executive Assistant
Creative Financial Services
01.2024 - 08.2024
- Improved executive time management by 65% through efficient scheduling and meeting coordination
- Enhanced data entry accuracy and efficiency
- Ensured accuracy in reports and documents by meticulously reviewing and editing content
- Maintained compliance with company standards and demonstrated exceptional attention to detail
- Elevated client satisfaction through prompt handling of inquiries, provision of detailed information, and resolution of issues with professionalism and empathy
Barista
Dunkin' Donuts
11.2022 - 12.2023
- Efficiently prepared and served a variety of food and beverage items while adhering to quality standards
- Provided exceptional customer service, ensuring a welcoming and efficient experience
- Processed cash and card transactions accurately and maintained a balanced register
- Ensured the store remained clean and organized in compliance with health and safety regulations
Education
Associate of Arts - Nursing
Valencia College
Orlando, FL05-2026
High School Diploma - Spanish 3 Honors, Business Management, Finance
St. Cloud High School
St. Cloud, FL05.2024
Skills
- Communication
- Team- Work
- Organization
- Leadership
- Customer Service
- Problem Solving
- Adaptability
- Time Management
- Proficiency in Microsoft
Accomplishments
- Increased member engagement by 75% through strategic goal setting and enhancing participation in activities.
- Secured partnership with 5 local organizations
- Led fundraising initiatives that raised $1,000+
President's Award in "Latinos In Action" Club for educational excellence (2024) St. Cloud High School
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Service Associate
European Wax Center
08.2024 - Current
Executive Assistant
Creative Financial Services
01.2024 - 08.2024
Barista
Dunkin' Donuts
11.2022 - 12.2023
Associate of Arts - Nursing
Valencia College
High School Diploma - Spanish 3 Honors, Business Management, Finance
St. Cloud High School
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