Ashanti Dunaway
Webster,NY
Summary
Proven Personal Care Assistant and team member, adept in compassionate patient care and exceptional customer service, demonstrated at Elite Home Health Care. Excelled in grooming assistance and emotional support, enhancing client wellness and satisfaction. Skilled in teamwork and clear communication, consistently improving operational efficiency and customer engagement. Achieved notable client comfort and positive feedback through dedicated care and interpersonal skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Elite Home Health Care
02.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Crew Member
McDonald's
11.2022 - 01.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Trained new team members on procedures, customer service, and sales techniques.
Cashier
Tops Friendly Markets
05.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Northeast High Preparatory High School
Rochester, NY06.2024
Skills
- Grooming assistance
- Emotional Support
- Personal Hygiene Assistance
- Compassionate patient care
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Clear Communication
- Taking Orders
- Interactive communication skills
- Customer Engagement
- Crew Leadership
Certification
- PCA - Personal Care Aide
Timeline
Personal Care Assistant
Elite Home Health Care
02.2024 - Current
Crew Member
McDonald's
11.2022 - 01.2023
Cashier
Tops Friendly Markets
05.2021 - 10.2021
High School Diploma -
Northeast High Preparatory High School