A' Shanti Ely

I have provided prompt patient support with a professional, friendly, and patient attitude. Completed customer insight reports and input over 12,000 units of sensitive data for patients. I've received 5-star patient satisfaction rating through voice, in-person, chat and email communications. I have assisted patients in referrals solutions, I've listened, diagnosed, and resolved issues guiding patients through step by step solutions.

I've mastered POS (point of service) systems to handle payments ranging from $3,000 to $5,000 per shift helping customers paying their bill or even selling them devices. Increased exceptional customer service that resulted in customers wanting to even upgrade their devices or even buy from me when trying to sell them something. I've had customers wanting to get my personal information so they can always call me to help them when having problems with their business accounts or even on how to help them attract more customers to their business.

Directed employees to help with their daily activities and scheduling employees. Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction. I also meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow. Actively stay informed about latest sales offerings and loyalty programs.